Customer Service Specialist

3 weeks ago


Mississauga, Canada UAP Full time
Company Description

Be part of a community of authentic, proud and trusted people

At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we'd be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

Cadel, Canada's leading distributor of parts and accessories for diesel engine and heavy equipment markets is currently seeking a Customer Service Specialist for our Mississauga, Ontario office.

Our customer service team take pride in providing excellent service and they have strong knowledge of various parts and equipment. They offer advice, support, are friendly, resourceful, and have excellent product knowledge

In this key role, you will:
  • Efficiently process part orders and respond to general inquiries from customers over the phone and online.
  • Process product returns, provides all pertaining information to ensure a smooth and accurate process for the benefits of all parties involved.
  • Keep a record of lost sales and the applicable reasons for such situations.
  • Assist the manager in growing the customer base
  • All other duties as assigned
Qualifications

To join our team, you need:
  • 2+ years of experience in a customer service role, or similar
  • Ability to communicate in both English and French, written and spoken, is considered an asset as you will be speaking to clients across Canada
  • Knowledge of the heavy vehicle parts market or relevant experience to be demonstrated
  • Ability to effectively address customer concerns and diffuse situations as they occur
  • Proficiency in Microsoft Office Suite (intermediate-level knowledge)
  • Strong sense of organization and excellent customer service skills
Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you #J-18808-Ljbffr

  • Mississauga, Canada Epiroc Customer Center Full time

    **Order Fulfillment Specialist - Mississauga, ON** **Order Fulfillment Specialist** The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global...


  • Mississauga, Canada Epiroc Customer Center Full time

    The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues. RESPONSIBILITIES: - Maintain...


  • Mississauga, Canada Dr. Oetker Cameo Full time

    Customer Service Specialist Mississauga | Full Time | Permanent Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart. What awaits you? It's up to you! At. Dr. Oetker, you can actively shape the future –...


  • Mississauga, Canada MoveMobility Full time

    **MoveMobility Inc** is a Canadian company headquartered in Winnipeg, whose core focus is designing and fabricating wheelchair accessible and mobile health vehicles, for commercial use. We’re producing user centric, technology first vehicles, to supply this rapidly growing market. We have an immediate opening for an A Customer Service Specialist at our...


  • Mississauga, Canada Cadel Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...


  • Mississauga, Canada Cadel Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Cadel, Traction, Truck Pro and TW. Servicing the fuel injection specialty shops, off highway heavy duty equipment, transport, construction, mining, forestry and farming...


  • Mississauga, Canada Cadel Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Cadel, Traction, Truck Pro and TW. Servicing the fuel injection specialty shops, off highway heavy duty equipment, transport, construction, mining, forestry and farming...


  • Mississauga, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Customer Service

    5 days ago


    Mississauga, Canada Home Coffee Solutions Full time

    Home Coffee Solutions is looking for a Coffee Tech and Product Specialist to assist our customers with great purchasing decisions and be the go to person to help with post purchase support. HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location. We’re looking for a new team...

  • Customs Specialist

    6 days ago


    Mississauga, Canada Binex Line Corp. Full time

    Binex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...

  • Customer Service

    3 weeks ago


    Mississauga, Ontario, Canada Adecco Canada Full time

    Our client is a premiere and well recognized, national manufacturer with their local facility located in Southwest Mississauga. This position is hybrid (onsite Monday and Thursdays) and reporting to the Team Lead Customer Service. This Customer Service Specialist is unique, and not in a call centre. It is accountable for order management and customer service...

  • Customer Care Lead

    4 weeks ago


    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customs Specialist

    1 week ago


    Mississauga, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to grow Role Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customs Specialist

    1 week ago


    Mississauga, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to grow Role Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...


  • Mississauga, Canada Altis Recruitment Full time

    Our client in the automotive industry is seeking a Bilingual Financial Customer Service Specialist to manage outstanding Lease Return invoices. This role involves contacting customers to collect payments while ensuring a positive customer experience. Job Type: Permanent, Hybrid. Location: Missi

  • Customs Specialist

    7 days ago


    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...


  • Mississauga, Canada AlinO Ltd Full time

    We are looking for Customer service and AR specialist to join our team! **Responsibilities**: - Handle and resolve customer escalations - Follow up on customer interactions - Request and review additional requirements by calling the clients or service providers where applicable - Work with co-workers when necessary to resolve customer complaints - Create...

  • Customs Specialist

    1 week ago


    Mississauga, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to grow Role Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customs Specialist

    1 week ago


    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing import/export...

  • Customs Specialist

    1 week ago


    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing import/export...