Restaurant Partner Support Representative
2 weeks ago
Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.
**KEY RESPONSIBILITIES**:
- First line of response to all Restaurant partner inquiries; from restaurant recommendations to billing issues, live order questions and general concerns
- Live order monitoring and working with our logistics and customer support teams to ensure exceptional service delivery
- Proactively contacting restaurant partners to provide order updates and address order issues
- Building and developing positive relationships with current and potential restaurant partners
- Problem-solving and turning issues into positive experiences
- Proactively planning holiday availability of restaurants based on client and market needs
- Maintaining, refining and developing Foodee Restaurant Support processes, and documenting any changes in our internal wiki (Confluence)
- Supporting both restaurant partners and Foodee in maximizing their revenue
- Assisting with restaurant operations; menu updates, ordering labels, amending contact information or service times
- Holding restaurant partners accountable for errors; late orders, missing/incorrect items, poor quality items
- Supporting with finding suitable replacement orders when a restaurant partner is unable to accommodate
**REQUIRED SKILL SET/EXPERIENCE**:
- 1+ years of experience in a service-based role
- Customer-centric, service-focused mindset
- Strong attention to detail
- Confident, friendly ‘people person’ who can establish and maintain solid relations with internal and external stakeholders
- Quick thinker, fast learner and problem solver
- Excellent written and verbal communication skills
- An ability to get things done and done well
- Comfort with fast-paced, rapid change
- Nice to have: Restaurant/Hospitality experience
- Nice to have: SaaS support experience
**REPORTS TO**:
Support Manager
**DIRECT REPORTS**:
None
**OUR BENEFITS INCLUDE**:
- Annual bonus plan
- Paid time off, including sick, vacation & quality of life days
- Paid statutory holidays
- Monthly health & wellness reimbursement
- Professional development reimbursement
- Company-sponsored RRSP with match
- Work-from-home flexibility; fully remote applicants accepted in British Columbia
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