Client Service Representative/order Desk

2 weeks ago


Brampton, Canada Hi-Lon Glass Services Ltd. Full time

**Hi-Lon Glass Services Ltd. is an award winning Glass Service Company that specializes in the repair or replacement of all makes and models of windows and doors**. Partners with top Condo Property Manager Companies throughout the Greater Toronto area since 1968. Over the years, Hi-Lon has developed relationships with a large network of suppliers. This enables us to obtain parts for windows and doors that other service companies do not readily have access to. As a result, Hi-Lon is often able to repair problems for a reasonable price whereas, many of our competitors can only replace entire units or systems.

**JOB DESCRIPTION**

**Responsibilities and Duties**
- Initiate service requests by collecting pertinent information from the clients, generating work orders, and updating internal database.
- Provide customers with accurate information. Order statuses, service date(s), and pricing inquiries are all examples of queries.
- Manage service failures and be aware of when to escalate issues with management.
- Update the internal database continuously to guarantee that appropriate communication is recorded.
- Act as a liaison between our employees and our clients.
- Collaborate well with different teams within the business to maintain high standards of customer service.
- Additional duties as assigned.

**Requirements**:

- Minimum college education required.
- Previous office and client management experience is required.
- Excellent written, listening and oral communication skills are a must.
- Excellent coordination skills needed.
- Extremely detail-oriented and well organized.
- Comfortable with Microsoft Office.
- Able to work in a fast-paced environment.

Monday
- Thursdays 8:30am-5pm and Fridays 8:30am-4:30pm

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Wearing a mask is optional.

**Experience**:

- Client Management: 1 year (required)

Work Location: One location

Expected start date: 2023-04-17



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