Order Desk Representative
5 months ago
**We Are**:
Due North is a leader in the manufacturing of quality refrigerated and frozen food merchandisers and are well known by the Minus Forty®, & QBD brand name of products. Our customers find the convenience, and reliability of our innovative spot merchandising and business products across North America and Europe a key contributor to their business’ success.
A wide product portfolio of commercial refrigeration products and the ability to customize products within a short time frame, has earned us the trust and confidence of our customers in a variety of markets. We cater to ice cream vendors, frozen novelty merchandisers, frozen food vendors, refrigerated food merchandisers, and we’re business partners with major corporations in the food industry.
Our team of focused and friendly professionals are always happy to serve our customers, who we have been serving for over 30 years.
**Your Opportunity**:
In this role, the Order Desk Representative will help drive sales and interface with multiple departments, representing customer and sales force interests, including product satisfaction and general requirements. Working within a dynamic, friendly and supportive environment, you will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
**Please note this is an onsite position at the Georgetown or Brampton location.**
**What you will do**:
- Build positive relationships with customers in collaboration with Business Development Managers to ensure optimal knowledge on products, prices, availability, product uses, and credit terms.
- Gain a strong understanding of the business to support and respond to customer inquiries (product, pricing and availability) and provide accurate and timely information.
- Solve customer problems and find best possible solutions by working with internal departments
- Perform data entry in various platforms including: maintaining customer purchase orders, handling credit card sales transactions, credit collections and generating reports.
- Arrange and direct delivery and installation of products/equipment as per customer requirement. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
- Provide management with feedback on products & services for any improvement/design modifications or general customer requirements for future product release that would lead to increased customer satisfaction.
**What you have to offer**:
- Post-Secondary education, preferably a Community College Diploma/Certificate.
- Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment.
- Effective and high-quality customer service and relationship management skills.
- Excellent written & spoken English
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
- Developing rapport and effective listening skills.
- Professionalism - patience, poise and tact and ability to deal with high volume customer traffic.
- Effective verbal and written skills - must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.
- Effective organizational skills and time management skills including ability to prioritize and multi-task.
- High level of attention to detail, accuracy and adaptable to change.
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