Customer Support Junior
3 months ago
**Key Responsibilities**:
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Prepare quotes as needed
- Other duties as assigned
**Skills**:
- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service
**Qualifications**:
- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- Customer support: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
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