Customer Support Representative

3 months ago


Gloucester, Canada Silver Linings Healthcare Full time

Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Process direct client payments
- Issue client billings
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare parts requests and conduct follow up as needed
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned

**Skills**:

- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service

**Qualifications**:

- Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 3 years’ experience with administrative procedures and office duties
- Minimum 3 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal
- French an asset
- Remote is only until our site is open in Ottawa

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



  • Gloucester, Canada Billet Precision Ltd. Full time

    **Customer Service Responsibilities list**: - Manage incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer...


  • Gloucester, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Gloucester, Canada Bemac Collision Group Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies. **Job...


  • Gloucester, Canada Bemac Collision Group Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies. **Job...


  • Gloucester, Canada BG Distribution Full time

    BG Distribution is one of the fastest growing companies in Canada (we even made it on a top 500 growing companies list!) and we’re looking for some talent to help us keep that momentum going. We need someone to join our Ottawa team as a customer service sales representative. You don’t know anything about door hardware? No problem! We’re looking for...


  • Gloucester, Canada Robertson Rent-All Full time

    **Build your Career at Robertson Rent-All** We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Customer Service and Sales Representative **at our **Findlay Creek **branch. **Why Work with Us? Perks!** - Competitive salary - Boots/Shoe Allowance + Safety wear - Safety-minded organization -...


  • Gloucester, Canada Robertson Rent-All Full time

    **Build your Career at Robertson Rent-All** We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Customer Service and Sales Representative **at our **Findlay Creek **branch. **Why Work with Us? Perks!** - Competitive salary - Boots/Shoe Allowance + Safety wear - Safety-minded organization -...


  • Gloucester, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Gloucester, Canada 1-800 Radiator & AC Full time

    1-800 Radiator & A/C (a Driven Brands company) is seeking a qualified **Customer Service Representative **to join our growing team. Ø Knowledge/experience in Automotive is an asset Ø Excellent communication skills, both verbal and written Ø Strong computer skills with proficiency in Windows, Outlook, Word, Excel Ø Friendly and enthusiastic...


  • Gloucester, Canada Silver Linings Healthcare Full time

    **Key Responsibilities**: - Identify and action opportunities to improve client service - Create / maintain client contacts and customer cards and validate information with customers as required - Prepare quotes as needed - Other duties as assigned **Skills**: - Strong interpersonal and communication skills, both verbally and in writing, Bilingual...


  • Gloucester, Canada Silver Linings Healthcare Full time

    **Key Responsibilities**: - Identify and action opportunities to improve client service - Create / maintain client contacts and customer cards and validate information with customers as required - Prepare quotes as needed - Other duties as assigned **Skills**: - Strong interpersonal and communication skills, both verbally and in writing, Bilingual...


  • Gloucester, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of...


  • Gloucester, Canada Medical Pharmacies Group Limited Full time

    As part of the Customer Care Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers. **Location**:Ontario Medical Supply (OMS) - Ottawa, ON **Reports to**:Manager, Customer...


  • Gloucester, Canada OMS Royal Drugs Full time

    As part of the Customer Care Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers. **Location**:Ontario Medical Supply (OMS) - Ottawa, ON **Reports to**:Manager, Customer...

  • Sales Representative

    3 months ago


    Gloucester, Canada Moderne Maison Furniture and Mattress Full time

    We are hiring for a part-time sales representative for our furniture store. **Duties**: 1. Greet and assist customers as they enter the store. 2. Provide product information and answer customer inquiries about furniture items. 3. Assist customers in selecting furniture that meets their needs and preferences. 4. Offer recommendations and suggestions to...


  • Gloucester, Canada Medical Pharmacies Group Limited Full time

    Under the supervision of the Customer Experience Manager, the Customer Service Team Leader is responsible for the supervision of the Customer Service Representatives at order desk to ensure compliance of policy and procedures and standard operating procedures, to support resolution to complex scenarios and train personnel. **Location**:Ontario Medical...

  • Sales Representative

    4 months ago


    Gloucester, Canada Comfort King Windows&Doors Full time

    Comfort King Windows and Doors is a Fenplast subsidiary specialized in exterior windows and doors sale and installation. Our company distributes the products of the Fenplast brand, a leader in the PVC products industry. Established in 1976, Comfort King Windows and Doors built its reputation by consistently providing unbeatable service and top quality...


  • Gloucester, Canada RONALD C. LISTER CANADA INC. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Order Desk Agent to join our team at RONALD C. LISTER CANADA INC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, operating a cash register, and assisting with the display of merchandise.Key ResponsibilitiesAnswer customer...


  • gloucester, Canada RONA+ Full time

    Position Overview: As a Customer Service Associate at RONA+, you will play a vital role in ensuring customer satisfaction and enhancing the overall experience.Key Benefits:Inclusive Work Environment: We prioritize a workplace that embraces diversity and fosters a sense of belonging.Work-Life Balance: Our commitment to maintaining a healthy balance between...


  • Gloucester, Canada ServiceOntario-Beaconhill Full time

    Responsibilities: - Provide exceptional customer service to clients of ServiceOntario - Answer customer inquiries and resolve issues in a timely and professional manner - Maintain customer records and update account information as needed - Perform data entry tasks to update customer information in the system Qualifications: - High school diploma or...