Customer Support Junior

5 months ago


Gloucester, Canada Silver Linings Healthcare Full time

**Key Responsibilities**:

- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Prepare quotes as needed
- Other duties as assigned

**Skills**:

- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service

**Qualifications**:

- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal

**Job Type**: Part-time

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- Customer support: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person



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