Manager, Practice Enablement

4 weeks ago

Waterloo, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

The Manager, Practice Enablement for the Southwest Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel (PH&N IC) teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff who lead the administration and operation of the Investment Counsellor businesses, interact with clients, support marketing efforts, and contribute to business risk management; this will be conducted by proactively driving and coaching on innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight, and liaising with peers across the country, National Office Partners, and Wealth Management Operations.

This role can be based in London, Waterloo, or Mississauga.

**What will you do?**
- Support the region’s Investment Counsellors with their business objectives by coaching team members to deliver excellence in areas of priority, and encourage a culture of growth, idea generation, innovation, and success
- Promote effective working relationships within Investment Counsellor teams, providing coaching, training and stepping-in to support team issue resolution as needed
- Accountable for sharing/contributing best practices across the entire regional team to drive effective operations, and encourage and lead change in their offices, including the championing of and support for all head office change initiatives and efforts
- Handle talent acquisition requests with focused recruiting and ensure effective onboarding experiences, establish mentoring, and organize and oversee required training for new team members
- Oversee the annual performance management cycle, working closely with Investment Counsellors to understand and support team member performance. Create development opportunities and manage structures to support team member promotions. Manage low performance through coaching and effective leadership.
- Ensure operational and procedural excellence through oversight of outstanding risk alerts and ensure missing documents are actioned by teams.
- Support the management of the physical office operations of the region
- Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with Operations, and provide appropriate escalation support for issues that require executive visibility
- Create an environment of employee engagement and effectiveness; be a culture leader in the business, empowering team members, creating space for collaboration, and recognizing and rewarding exceptional performance
- Develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

**What do you need to succeed?**

**Must Have**
- Demonstrated experience managing and developing people, leading large teams to exceptional outcomes, and leading against objectives in a business development environment
- Experience leading and driving engagement through change management and a passion for problem solving
- Leadership experience in Wealth Management or Financial Services
- Exceptional communication skills, both spoken and written
- Strong conflict resolution skills
- Ability to deal with ambiguity
- Organization, time management skills, and attention to detail
- Experience in assisting wealth management teams and client facing roles

**Nice to Have**
- Investment designation such as CIM, CFP or CFA
- University Degree

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation,
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

**Job Skills**

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

**Additional Job Details**

**Address**:
4 ROBERT SPECK PKY:MISSISSAUGA

**City**:
MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-03-08

**Application Deadline**:
2024-03-23

**I**nclusion** and Equal Opportunity Employme

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