Genesys Consultant

2 months ago

Toronto, Canada Software International Full time

Company Overview:
**Software International (SI)** supplies technical talent to a variety of clinets ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US.

**Role**: Genesys Consultant - Reporting

**Type**: Contract

**Duration**: multi-year, re-extendable contract

**Rate**: $85-90/hr C2C

**Location**:Client is located in Chicago, IL and this role requires someone onsite.

**Clearnace**:Must be authorized to travel and work in the US

**Position Overview**:
We are currently seeking a Genesys Reporting Expert to join our clients' team on a long term contract basis. As a Genesys Reporting Expert, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities.

**Key Responsibilities**:

- Assess gaps between Cisco and Genesys systems being used
- Work with key business stakeholders in identifying Genesys reporting needs
- Design and develop reporting solutions for clients using Genesys software
- Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
- Create and maintain documentation for reporting solutions and processes
- Troubleshoot and resolve any technical issues related to reporting
- Stay updated on the latest Genesys reporting features and provide recommendations for improvement
- Conduct training sessions for clients on how to use Genesys reporting tools effectively
- Prepare and present reports to clients and stakeholders on the performance of reporting solutions
- Ensure data accuracy and integrity in all reporting processes
- Assist supporting an a large Cisco to Avaya migrations

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools
- Strong understanding of Genesys reporting capabilities and best practices
- Excellent analytical and problem-solving skills
- Proficient in SQL and other data analysis tools
- Experience with data visualization tools such as Tableau or Power BI
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong attention to detail and ability to meet tight deadlines

**Contract Details**:
If you are a self-motivated individual with a passion for data analysis and a strong understanding of Genesys reporting, we would love to hear from you. Join our team at Software International and be a part of our exciting journey towards providing cutting-edge technology solutions to our clients.

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