Quality Assurance/Test Logiciel

2 days ago


Toronto ON, Canada Tata Consultancy Services Full time

Inclusion without Exception TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Expertise in French testing (IVR - speaking and listening)
- Good years, must have exp as a QA tester working in IVR projects
- Experience in applications like Genesys, Nuance, Verint, WDE, CISCO phones, BOLD 360 (IMNO Channels) are preferred
- Contact Ctr – Technical Support experience preferred
- Must have knowledge about IVR Call Flows, Call Transfer/Routing Techniques, Desktop integration.
- Experience in designing, execution and defect management of project
- Working in offshore/onshore model
- Plan and document the testing results
- Collaborate with other QA staff to accomplish all daily QA tasks on-time with a high level of quality
- Investigate procedures, workflows, and software to keep our processes up to date
- Provide department specific orientation and training for new hires
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- Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).



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