Awards & Registration Advisor

5 days ago

Toronto, Canada University of Toronto Full time

**Date Posted**:04/03/2024
**Req ID**:36763
**Faculty/Division**: Ontario Institute for Studies in Education
**Department**: Registrar's Office Student Experience
**Campus**: St. George (Downtown Toronto)

**Description**:
**About us**:
OISE is recognized as a global leader in graduate programs in teaching and learning, teacher education, and education research. OISE’s hub, the Registrar's Office and Student Experience (ROSE), is often the first and last point-of-contact with students. We attract, admit, engage, guide, serve and support a broad range of diverse constituents removing barriers and obstacles to facilitate a positive experience for all students. We aim to deliver student-centred, community focused, seamless and integrated services to future and current students, graduates, faculty and staff in an environment of mutual respect that promotes student satisfaction, engagement and success. Through collaborative partnerships, ourgoal is to promote equitable access to academic, financial, personal/professional development programs and services beneficial to student success. We aspire to proactively pursue innovation in all services, processes and clear/transparent communications and to provide an environment that will assist in attracting, supporting and engaging students. We work together to make the ROSE a great place to work, learn and grow.

**Your opportunity**:
The incumbent provides registrarial services to full and part-time continuing students, new students, and graduates, with respect to all OISE programs. The incumbent works in a very independent manner, carrying out duties requiring sound judgment, initiative and sensitivity in the complex processes of registrarial functions, receiving specific instructions only on unusual problems or on matters which depart radically from established practices. The incumbent normally establishes work procedures and priorities in conformity with School of Graduate Studies and OISE policies and completes duties on own initiative.

The incumbent advises students and other inquirers on matters relating to course selection and registration policies and procedures, appeals and other matters. Likewise, they liaise with students, staff at the School of Graduate Studies, OISE Departmental administrative staff and Graduate Liaison Officers and the Ontario College of Teachers on matters relating to course selection and registration and for maintaining confidential records and student files. The incumbent is responsible for the processing of student course selection and registration activity with regard to the receipt, processing, compilation and routing of supporting documentation. In total, the incumbent is responsible for students’ registrarial activities and records from the point of initial acceptance into programs at OISE right through to graduation, including processes related to balance of degree fees for graduates.

The incumbent also produces digital and hardcopy transcripts and letters of confirmation for OISE legacy degree and non-degree studies. This entails pulling information from a variety of data sets and archival records. The incumbent co-ordinates the organization and maintenance of complex academic records and the issuing of historical transcripts, records and related forms for current and historical OISE programs as well as for Additional Qualifications. The incumbent maintains and updates transcripts and analyzes academic records as well as collects, balances and transmits transcript and records fees received. The incumbent liaises with the University of Toronto Transcript Centre to help ensure complete and accurate student transcripts.

**Your responsibilities will include**:

- Keeping well-informed on University programs, policies and procedures
- Identifying and resolving individual data anomalies and discrepancies
- Analyzing collections, records and/or reference administration processes and recommending improvements
- Reviewing and assessing student records to determine academic standing and informing students of changes
- Analyzing and reconciling registration/status/program of study information
- Writing routine documents and correspondence
- Providing detailed information regarding financial aid issues
- Providing detailed information on fee deferral procedures and deadlines

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two years recent and relevant experience in awards, registration or financial aid.
- Experience working with awards procedures and guidelines.
- Demonstrated experience with student award selection process in a University environment.
- Extensive experience with ROSI.
- Demonstrated superior interpersonal skills with excellent client service orientation.
- Advanced skills with MS Office and database management.
- Ability to deal tactfully, personably and effectively with staff, students and all other stakeholders.
- Strong written and oral communicat

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