Support Officer
2 weeks ago
**Support Officer**
Closing Date 2023-03-26.
**Reference**: 2223-2023-277
**Rate of pay**: $61,479 - $77,790 annually
**Classification**: ADG-F
**Outcome**: Temporary
**Work environment**: Hybrid
**Work location**: Ottawa, Ontario
**Service area / Division**: Parliamentary Precinct Operations / Business Management Services
**Area of selection**: Restricted
**Language requirements**: BBC
**About the role**
This selection process is restricted to employees working within the House of Commons Administration employees.
The Support Officer is responsible for the operational execution of release maintenance testing for scheduled releases of a wide
and to Parliamentary Precinct partners. The position is responsible for the conduct of 1st level support to PPO users, Members of
escalating unresolved issues to the 2nd level. In this role, you will also be responsible for maintaining information and
documentation on support activities.
**Top reasons to join the team**
This is an opportunity to be a part of an innovative and dynamic team that assist the Parliamentary Precinct Operations through
excellent client service and the utilization of various technologies. We value a supportive team that works collaboratively and learns
from each other and we also value and encourage training and development opportunities to develop your skills and talents.
**What you need ** Post-secondary education in information technology or computer science OR an acceptable
**Education**
combination of education, training and related experience.
issues;
- Experience in contributing to the development of support documentation.
**Other** Hybrid work
**Outcome**
Staff the position of Support Officer on a determinate basis (temporary).
related positions on an indeterminate and/or determinate basis.
**Competencies**
**Our commitment to inclusion, diversity, equity, and accessibility**
The House of Commons Administration is committed to being a leader in inclusion, diversity, equity and accessibility. We
continuously evolve our practices and design them in such a way as to ensure that everyone can equitably participate to the upmost
of their abilities. As “One House,” we leverage diversity in all its forms and recognize that everyone has valuable contributions to
make and the potential for individual growth.
If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful
consideration in a timely manner. Click on “Essential information” below to learn more about our selection process.
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