Receptionist/administrative Support

3 weeks ago

Airdrie, Canada Community Links Full time

**Job Title**:Reception / Administrative Support (one year contract)

**Job Type**:Full Time

**Job description**

Community Links is a non-profit organization that operates within a community development framework; partnering with community and service providers to address community issues. Community Links provides services to all residents in the North Rocky View Region including Airdrie, Beiseker, Crossfield, Irricana, and surrounding areas of North Rocky View. The main office is in Airdrie.

The Reception / Administrative Support employee will provide support to the agency and help maintain office operations. They will ensure that the procedures followed by Reception staff contribute to the organization’s vision, mission and values and meet the expectations of key stakeholders. The Reception / Administrative Support employee will be greeting community members through phone and walk-in service, as well as providing administrative support for agency projects. They will provide a positive and welcoming environment to all those accessing services.

**Key Responsibilities**
- Reception duties, phones, and walk-ins.
- Support reception in Beiseker as needed.
- Maintenance and updating of databases using excel, online portals and Penelope.
- Ensure that reception focus is on the needs of community members, both adult and child.
- Registration of all agency programs and workshops (back up).
- Provide administrative support to Management team.
- Process payments; counselling, childcare, groups, and workshops.
- Copying forms as needed for Intake and Counselling.
- Picking up, distributing, and dropping off mail.
- Agency support for special projects.
- Ensure confidentiality of community members accessing programs and services in accordance with FOIP and agency policies and procedures.
- Maintain and submit clear and concise statistical information and other required documentation (contact survey, demographics) that meet agency expectations as well as outcome measures in a timely manner.
- Ensure files are secured at all times and information acquired during the completion of duties is kept in the strictest of confidence.
- Other duties as assigned.

**Education, Skill Set, Knowledge, and Abilities**
- Minimum of one year of office experience; non-profit preferred
- Capable of moving/lifting equipment/resources
- Excellent oral and written communication and interpersonal skills
- Ability to create a positive impression in a professional and respectful manner while providing quality service.
- Enjoys interaction with people and is non-judgmental.
- Ability to work flexible hours (including days and evenings).
- Experience working in an inclusive, culturally diverse, and multi-disciplinary team setting an asset.
- Competent in or willing to gain knowledge of resources, community, and social issues (within North Rocky View and Area).
- Be willing to accept a variety of job-related tasks.
- Strong interpersonal skills.
- Use effective stress management skills.
- Strong organizational and multi-tasking skills, including prioritizing and setting goals.
- Is self-motivated and able to work independently.
- Proactive, punctual, and reliable.
- Must have or be able to obtain a Criminal Record check (Vulnerable Sector).
- Must have or be able to obtain a CS Child and Youth Intervention check.
- Driving to rural locations, in all weather and road conditions. Current driver’s license with adequately insured reliable transportation required.
- Required to stand or sit for extended periods of time during performance of duties.
- May involve work with children, youth and adults considered to be very high risk including those with criminal tendencies, potential violence and aggression, mental health issues (such as depression and suicidal tendencies), physical/sexual/emotional abuse and/or neglect, and substance abuse.

Pay: $19.00-$20.00 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: In person

Expected start date: 2024-07-02

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