Business Process Specialist
2 months ago
**Job Description**:
The Group Retirement Services (GRS) Business Process Specialist role supports the GRS Issue & Administration Teams and the GRS Client Service Centre through day to day operations support and project delivery. As a GRS Business Process Specialist, you will be a member of the GRS Ops Process Team which is part of GRS Operations and Initiative Support.
**What you will do**
You will be accountable for day to day operations and project support which includes the following:
- Developing or re-designing processes that meet business objectives, are customer focused and maximize operational efficiencies while considering legislation, system capabilities, business practices and impacts on all teams involved in the process.
- Documenting new or revised processes following process writing standards and practices.
- Maintaining and increasing your knowledge of GRS business processes within a defined set of accountabilities as well as the connections to and impacts of these on other processes
- Maintaining and increasing and grow knowledge of GRS business products and services, relevant government legislation and policies and the impact on business processes
- Researching and responding to incoming inquiries which include financial, legislative and customer service questions.
- Collaboration within GRS Ops Process, GRS Forms and GRS Projects teams
- Working in partnership with other teams within GRS Issue & Administration, Plan Sponsor Services and other areas of Group Customer as well as Individual Customer, Freedom Experience, and Shared Services.
**What you will bring**
- Minimum of 3 years of experience (current or prior) with a Group Retirement Services team
- Experience with Group Retirement Services business processes, products, services, and systems as well as knowledge of legislation relative to Group Retirement Services products
- Ability to recognize and seek opportunities for improvement
- Aptitude to drive efficiency while maintaining customer service, quality, consistency and mitigate risk
- Ability to identify issues, resolve/escalate appropriately through positive and collaborative negotiation
- Customer service focused
- Superior written and verbal communication skills
- Strong research and decision-making skills
- Intermediate or Advanced skills in Microsoft Office Word and Excel
- Successful completion of industry related courses is an asset
**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg, Regina, Montreal._**
**Be your best at Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
***
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._
**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.
LI-Hybrid
-
Old Toronto, Canada AWC Process Solutions Full timeWe are eager to add a capable Intermediate Industrial Process and Automation Control Specialist to join our energetic team at AWC Process Solutions Ltd. in Langley, British Columbia, Canada.Growing your career as a hybrid Intermediate Industrial Process and Automation Control Specialist is a promising opportunity to develop exceptional skills.If you are...
-
Business Intelligence Specialist
2 months ago
Toronto, Canada Transatlantic Business Consulting Inc. Full time**Business Intelligence Specialist (Power BI)** - 3+ years using Power BI software development, including using DAX queries and functions - Microsoft Azure services such as Power Apps, Power Automate, Azure Database, Azure Analysis Services, Azure Synapse, Customer Voice, etc. - SQL Server - Oracle - Ability to translate wireframes, lo-fidelity and...
-
Business Process Specialist Manager
4 weeks ago
Toronto, Canada Capgemini Full time**Business Process Specialist Manager** - **072667** **Job description**: We are looking for an experienced Utilities Manager preferably GTA but supporting our national client facing delivery on engagements and sales pursuits. **Key responsibilities**: - Day-to-day talking to client stakeholders and project management as part of project delivery...
-
Business Intelligence Specialist
1 month ago
Toronto, Canada Transatlantic Business Consulting Inc. Full timeOur government client requires a Senior Business Intelligence Specialist/ Expert to help build a new data warehouse/lakehouse and deliver the reporting MVP (minimum viable product). **Data Warehouse/Lakehouse Concepts**:Strong understanding of data warehousing principles, including data modeling, ETL processes, data integration, and data...
-
Process Specialist
2 months ago
Toronto, Canada Ministry of Public and Business Service Delivery Full time**About Us** Residing within the Ministry of Public and Business Services, the Infrastructure Technology Services (ITS) Division provides the underlying infrastructure for all Ontario government IT, supporting critical ministry and agency systems. ITS partners with I+IT clusters and ministries to deliver timely, innovative and cost-effective enterprise-wide...
-
Process Support Specialist
3 days ago
Toronto, Canada Volante Systems Full timeVolanté is an Enterprise Point-of-Sale Company that prides itself on developing and selling leading-edge hospitality technology. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. Volanté's point of sale software has evolved based on...
-
Specialist Business Analysis
1 week ago
Toronto, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad, ensuring our operations run optimally and...
-
Business Analyst with Fx
3 weeks ago
Toronto, Canada Frictionless Process Full time**Frictionless **is a boutique consulting company specializing in Technology Transformation. Technology is constantly changing, and organizations must keep up to maintain a competitive advantage. **Frictionless **helps Businesses, Non-profits & Government departments with the insights, tools, and talent businesses need to navigate complex technology change....
-
Multimedia Specialist
5 days ago
Toronto, Canada Toronto Business Development Centre Full timeJob Overview: **Multimedia Specialist (Hybrid)** We’re looking for a Multimedia Specialist with competence in graphic design, video editing, and motion graphics at an intermediate level to join our growing team at Toronto Business Development Centre (TBDC). The position will play an integral role in shaping the multimedia direction for our...
-
Process Improvement Specialist
3 weeks ago
Toronto, Canada Rogers Full timeProcess Improvement Specialist Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers...
-
Claims Process Improvement Specialist
5 days ago
Toronto, Canada Northbridge Financial Corporation Full timeWe’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...
-
Business and Wealth Transition Specialist
6 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 199173 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Business and Wealth Transition Specialist (farming/agriculture background and experience)** **Summary**: The Business and Wealth (BWT) Specialist is a key member of the Advanced Planning and Services group. The BWT Specialist is...
-
Servicenow Business Process Consultant
3 days ago
Toronto, Canada Coreio Inc Full time**Job Summary** Coreio is looking for an experienced ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients. **Responsibilities** - Promote ServiceNow best practices and recommend out of the box solutions where appropriate - Elicit requirements using interviews,...
-
Process Pump Specialist
2 weeks ago
Toronto, Canada Motion Full timeWorking at Motion Canada is about partnering - with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move - you’ll partner with some of the most talented and humble men and women driving our industry forward. We just like to think that we’re real people...
-
Business Development Specialist
1 week ago
Toronto, Canada ARAG Legal Solutions Inc Full time**Business Development Specialist** ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 19 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada. As part of our strategy to expand and strengthen our...
-
Specialist, User Experience Design
1 month ago
Toronto, Canada BELL BUSINESS MARKETS Full timeReq Id: 412361 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...
-
Business and Wealth Transition Specialist
3 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 173264 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Business and Wealth (BWT) Specialist is a key member of the Advanced Planning and Services group. The BWT Specialist is responsible for providing an integrated total wealth planning solution, and advisory support, to our Ultra...
-
Business & Family Wealth Specialist
2 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 139335 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Business and Family Wealth Specialist** **Summary**: The Business and Family Wealth Specialist (BFWS) is responsible for providing comprehensive planning and advisory support to our most complex UHNW and business owner clients....
-
Business & Family Wealth Specialist
2 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 139335 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Business and Family Wealth Specialist** **Summary**: The Business and Family Wealth Specialist (BFWS) is responsible for providing comprehensive planning and advisory support to our most complex UHNW and business owner clients....
-
Servicenow Business Process Consultant
1 month ago
Toronto, Canada Coreio Inc Full timeServiceNow Business Process consultant Job Summary Coreio is looking for an experienced ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients. **Responsibilities**: - Promote ServiceNow best practices and recommend out of the box solutions where appropriate - Elicit...