Servicenow Business Process Consultant

2 weeks ago

Toronto, Canada Coreio Inc Full time

ServiceNow Business Process consultant

Job Summary
Coreio is looking for an experienced ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients.

**Responsibilities**:

- Promote ServiceNow best practices and recommend out of the box solutions where appropriate
- Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
- Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
- Translate technical and business requirements between business and technical teams
- Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
- Review proposed solutions with customers
- Collaborate with the Engagement Managers team on the projects estimates and delivery
- Build strong relationships with projects stakeholders. anticipate issues, think proactively, and use critical thinking skills
- Write user guides, manuals and technical knowledge articles
- Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
- Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
- Assist in analysis and reporting of defects during testing phase
- Facilitate review and training sessions with functional owners and end-user representatives
- Provide implementation and post implementation support when required
- Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity
- Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory)
- Experience in workflow analysis, process design, implementation and re-engineering principles
- Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
- Ability to understand business needs, map them to functional requirements and capture technical design solution
- Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
- Understanding of IT concepts (windows platform, integrations, webservices, reports)
- Solid problem solving and analytical skills
- Broad business and management knowledge
- Ability to work effectively with people at all levels of the organization
- Client‐focused approach with outstanding interpersonal skills
- Excellent written and verbal communication skills

Technical and Professional Expertise
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 3+ years of hands-on experience with ServiceNow platform
- 5+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
- Proficiency in Microsoft Office Suite including Visio, PowerPoint, and collaboration tools
- ServiceNow Certified System Administrator (CSA) certification is required
- ServiceNow Certified Implementation Specialist (CIS) certification is a plus

Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.

  • ServiceNow Business Analyst

    2 weeks ago

    Toronto, ON, Canada Zortechsolutions Full time

    Role: ServiceNow Business Analyst Location: Remote/Canada Fulltime ServiceNow \ CMDB and Asset management. Provide expertise and knowledge of IT Configuration and Asset Management processes. Provide expertise and knowledge of ServiceNow CMDB. Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools Provide expertise and...

  • Servicenow Consultant

    4 weeks ago

    Toronto, Canada DataPattern Inc Full time

    **Position Title: ServiceNow Business Analyst** Job description: - Communicate confidently with various types of partners globally: customers, developers, QA, vendors, management. **Skills**: - 3+ years of experience with ServiceNow products. Understanding of the ServiceNow Platform out-of-box functionality. - Understanding of ServiceNow ITSM, SecOps,...

  • ServiceNow Business Analyst-Canada

    2 weeks ago

    Toronto, ON, Canada Zortechsolutions Full time

    Role: ServiceNow Business Analyst Location: Remote/Canada Duration: Fulltime Job Description ServiceNow \ CMDB and Asset management. Responsibilities Please find the job description below for your reference. Provide expertise and knowledge of IT Configuration and Asset Management processes. Provide expertise and knowledge of ServiceNow CMDB. ...

  • ServiceNow Business Analyst-Canada

    2 weeks ago

    Old Toronto, Canada Zortechsolutions Full time

    Role: ServiceNow Business AnalystLocation: Remote/CanadaDuration: FulltimeJob DescriptionServiceNow \ CMDB and Asset management.ResponsibilitiesPlease find the job description below for your reference. Provide expertise and knowledge of IT Configuration and Asset Management processes.Provide expertise and knowledge of ServiceNow CMDB.Provide expertise and...

  • ServiceNow Business Analyst-Canada

    2 weeks ago

    Old Toronto, Canada Zortechsolutions Full time

    Role: ServiceNow Business AnalystLocation: Remote/CanadaDuration: FulltimeJob DescriptionServiceNow \ CMDB and Asset management.ResponsibilitiesPlease find the job description below for your reference. Provide expertise and knowledge of IT Configuration and Asset Management processes.Provide expertise and knowledge of ServiceNow CMDB.Provide expertise and...

  • ServiceNow Business Analyst-Canada

    2 weeks ago

    Old Toronto, Canada Zortechsolutions Full time

    Role: ServiceNow Business AnalystLocation: Remote/CanadaDuration: FulltimeJob DescriptionServiceNow \ CMDB and Asset management.ResponsibilitiesPlease find the job description below for your reference. Provide expertise and knowledge of IT Configuration and Asset Management processes.Provide expertise and knowledge of ServiceNow CMDB.Provide expertise and...

  • Senior Remote ServiceNow Consultant

    4 weeks ago

    Toronto, ON, Canada Canadian Imperial Bank of Commerce Full time

    ServiceNow Senior Developer/Consultant page is loaded ServiceNow Senior Developer/Consultant Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id 2405050 We’re building a relationship-oriented bank for the modern world. As a ServiceNow, Application Consultant , you will join CIBC’s Financial Crimes &...

  • ServiceNow Business Analyst

    4 weeks ago

    Toronto, Canada Lyons Consulting Group Full time

    Job Description : This is an Equal Opportunity with excellent benefits.  ServiceNow Business Analyst with HRSD module experience. Case Management required.  Qualifications Qualifications -  The ServiceNow HRSD Functional Lead/SME Business Analyst participates and actively supports ServiceNow HRSD projects by preparing and leading client...

  • Servicenow Product Owner

    4 weeks ago

    Toronto, Canada eTeam InfoServices Pvt. Ltd Full time

    Job Title: ServiceNow product owner Job location: Toronto ON Job type: Fulltime permanent only **Skills Required**: - Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella - IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs) - IT software consulting...

  • Servicenow Product Owner

    4 weeks ago

    Toronto, Canada Q1 Technologies Full time

    "Skills Required: - Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella - IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs) - IT software consulting experience with minimum 4 years' experience supporting and implementing ServiceNow ITBM suite of...

  • ServiceNow Developer

    7 days ago

    Toronto, Canada Diamondpick Full time

    Job Title: ServiceNow ConsultantLocation: Toronto, ON (Hybrid)Job Description:Senior ServiceNow implementation resource, who can engage on requirement gathering discussions with business stakeholders too.Strong experience on ServiceNow integration (REST API, etc.)Experienced on ServiceNow workflow (to re-use/update existing workflow for new use-case and...

  • ServiceNow Developer

    1 week ago

    Toronto, Canada Diamondpick Full time

    Job Title: ServiceNow ConsultantLocation: Toronto, ON (Hybrid)Job Description:Senior ServiceNow implementation resource, who can engage on requirement gathering discussions with business stakeholders too.Strong experience on ServiceNow integration (REST API, etc.)Experienced on ServiceNow workflow (to re-use/update existing workflow for new use-case and...

  • ServiceNow Developer

    7 days ago

    Toronto, Canada Diamondpick Full time

    Job Title: ServiceNow ConsultantLocation: Toronto, ON (Hybrid)Job Description:Senior ServiceNow implementation resource, who can engage on requirement gathering discussions with business stakeholders too.Strong experience on ServiceNow integration (REST API, etc.)Experienced on ServiceNow workflow (to re-use/update existing workflow for new use-case and...

  • ServiceNow Developer

    7 days ago

    Toronto, Canada Diamondpick Full time

    Job Title: ServiceNow Consultant Location: Toronto, ON (Hybrid) Job Description: Senior ServiceNow implementation resource, who can engage on requirement gathering discussions with business stakeholders too. Strong experience on ServiceNow integration (REST API, etc.) Experienced on ServiceNow workflow (to re-use/update existing workflow for new...

  • Project Manager-ServiceNow

    3 weeks ago

    Toronto, Canada Engage ESM, an Eviden Business Full time

    Job Overview: · Summary of Position · position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences. Travel Requirements None. Only if client requested and it´s approved by Manager. Eligibility Requirements CAD citizen, PR Your Life at Eviden as an...

  • Project Manager-ServiceNow

    3 weeks ago

    Toronto, Canada Engage ESM, an Eviden Business Full time

    Job Overview: · Summary of Position · position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences. Travel Requirements None. Only if client requested and it´s approved by Manager. Eligibility Requirements CAD citizen, PR Your Life at Eviden as an...

  • Project Manager-ServiceNow

    3 weeks ago

    Toronto, Canada Engage ESM, an Eviden Business Full time

    Job Overview: · Summary of Position · position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences. Travel Requirements None. Only if client requested and it´s approved by Manager. Eligibility Requirements CAD citizen, PR Your Life at Eviden as an...

  • Project Manager-ServiceNow

    3 weeks ago

    Toronto, Canada Engage ESM, an Eviden Business Full time

    Job Overview: · Summary of Position · position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences. Travel Requirements None. Only if client requested and it´s approved by Manager. Eligibility Requirements CAD citizen, PRYour Life at Eviden as an...

  • ServiceNow Senior Developer/Consultant

    4 weeks ago

    Toronto, ON, Canada Canadian Imperial Bank of Commerce Full time

    ServiceNow Senior Developer/Consultant page is loaded ServiceNow Senior Developer/Consultant Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id 2405050 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our...

  • ServiceNow Senior Developer/Consultant

    3 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    ServiceNow Senior Developer/Consultant page is loaded ServiceNow Senior Developer/Consultant Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id 2405050 We’re building a relationship-oriented bank for the modern world....