Specialist, User Experience Design

2 weeks ago

Toronto, Canada BELL BUSINESS MARKETS Full time

Req Id: 412361

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

**Summary**:
Are you ready to grow your career by taking on a new role at Bell? We always look for qualified applicants to join our team and to support their ongoing development.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including internet and private networks, voice and unified communications, contact centre, security, internet of things, data centre and cloud. We are proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

As a Specialist, User Experience Design within the Digital Transformation team, you will help lead the strategic design, implementation and optimization of customer experience programs and initiatives that ensure a best in class customer experience. You will collaborate with Business Partners, Product Managers, Developers and other teams to translate business requirements into simple, intuitive and user-centered experiences.

**Key Responsibilities**:

- Leverages best in class tools, experience in quantitative research programs, analytics and a deep understanding of process to help drive improvements to key customer experience metrics
- Lead research, ideation and design of digital interfaces for business customers
- Responsible for collaborating with stakeholders to combine multiple sources, including business requirements, customer needs, user research, and technology constraints into the design decisions.
- Ability to transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers
- Support the creation of wireframes, usage scenarios, prototypes, usability testing and other UX/CX deliverables
- Tracking customer experiences across online and offline channels, devices, and touchpoints
- Clearly communicate design recommendations to stakeholders.
- Ensure consistency of experience across multiple areas and products
- Participate and input from a CX perspective to solve day-to-day usability issues that come up
- Ensure successful delivery of multiple projects by managing design deliverables and timelines

**Essential Skills / Competencies**:

- Minimum 3 years of experience as a customer experience specialist, or a similar customer support role.
- Bachelor’s degree in Graphic Design, User-Centered Design/Human-Computer Interaction, marketing or the equivalent combination of education, training, and experience
- Solid capabilities in user-centered design practices with complex requirements
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Practical knowledge of design or prototyping tools such as Figma
- Strong analytical skills
- Excellent communication and presentation skills
- Demonstrated ability to work collaboratively with various team members and stakeholders

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun
**Work Arrangement**: Hybrid
**Application Deadline**:07/16/2023

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.

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