Support Services Officer

3 weeks ago

Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Support Services Officer**:

- **Requisition #**:24-0063**:

- **Campus**: Doon
- **Department**: School of Business - Continuing Education & Part-Time Studies
- **Payband**: G
- **Starting Rate**: $32.42
- **Payband Range**: $32.42 - $37.57
- **Hours/Week**: 35
- **Posting Date**: Monday, January 22, 2024
- **Closing Date**: Wednesday, January 31, 2024 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time Temporary Appendix D Contract

Support Staff Temporary Full-time Appendix D Contract Replacement Position (February 2024 - January 2, 2026 - 23 months total)

The Support Services Officer (SSO) provides overall administrative and operational support to the School of Business - Part-time Studies in the delivery of accurate, knowledgeable, and respectful information and services to the program team, faculty, and students in a multi-campus environment.

**Responsibilities**:

- Organizes, monitors, and supports the completion of academic administrative processes, such as course/faculty loadings, contracts, and course outline reviews
- Develops and updates master delivery schedules and semesterly course delivery plans for a portfolio of part-time delivered programs
- Supports the onboarding of faculty through the onboarding process, including co-facilitation of faculty onboarding sessions
- Responds to a variety of inquiries that require knowledge of College policies, procedures, and services, as well as School of Business and college-wide Continuing Education practices
- Recommends options to help inform the Chair decisions on teaching assignments
- Reviews data in order to complete complex administrative tasks as required including, but not limited to, document formatting, data manipulation, and analytics
- Develops annual program-specific projected budgets and revised budgets, based on actual student enrolment data and other relevant information
- Investigates and brings forward ideas for new potential offerings by documenting students’ interests, conducting labour market research, and periodic competitor review
- Identifies, develops, and implements resources to support the student experience at the School of Business -Part-time Studies in consultation with leadership
- Responsible for accurately tracking the progress of each part-time student within respective portfolio, in order to accurately advise students on upcoming options to meet their long-term academic goals
- Facilitates virtual student orientation sessions for part-time students, to address common issues and questions
- Assesses student requests, concerns, and/or complaints and facilitates problem-solving using college information systems and resources
- Acts as the contact for part-time program inquiries and refers to Chair, Manager, Program Coordinator and/or other departments when appropriate
- Conducts regular meetings with relevant Chairs/Program Managers/co-ordinators/advisors to help ensure efficient and effective service delivery for part-time students in portfolio programs
- Prepares individualized student transition plans for students during program design changes and/or program suspensions, in collaboration with appropriate areas, such as Chair, Program Coordinator, OntarioLearn team members, affiliate colleges, and/or designating bodies
- Attends events, prepares, and maintains marketing materials to promote programs, including banners, program flyers, handbooks, videos, etc. and ensures accuracy of publicly available programming information
- Facilitates program-specific information sessions and virtual and/or in-person Continuing Information sessions for prospective students
- Prepares professional social media posts and e-newsletter copy to promote various department offerings and events
- Actively participates in, documents, and coordinates formal College quality initiatives and implements follow up activities as required within the scope of this position, including the Annual Program Review (APR) and Major Program Review (MPR) processes
- Prepares formal written Program Advisory Committee (PAC) reports for each relevant portfolio program on a bi-annual basis
- Makes recommendations to be reviewed by management with regard to process improvement in the planning, operations, and metrics of School of Business operations and programming

**Qualifications**:

- Two-year Diploma in Office Administration, Business Administration, Social Sciences, or related field is required
- Three years of practical work experience in a customer facing role; preferably within an educational institution or community services environment
- Ability to meet deadlines and work under pressure
- Ability to communicate effectively and respond appropriately to internal and external stakeholders
- Highly organized and flexible to accommodate changing priorities; able to work independently
- Ability to collect, manipulate and analyse information and prepare a variety of reports and documents

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