Support Services Representative

3 weeks ago

Kitchener, Canada City of Kitchener Full time

**Support Services Representative**

**(Temporary**
**Full**
***
**Time for approximately**
**1**
**8**
**months**
**)**

**Competition Number**

2023-597**Job Code**

0202**Posting Date**

January 31, 2024**Closing Date**

February 7, 2024 (at 6:00pm)**Job Status**

Temporary Full-TimeThe
- **City of Kitchener** is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.The
- **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:
- As part of the Support Services team, you will work collaboratively with various divisions within the INS department to supply administrative functions such as data entry and accounts payable tasks.- We are looking for someone who is:
- Service Oriented - Listens, engages, and acts to provide timely and quality service
- Organized - Able to multitask and communicate effectively while working under pressure
- A Team Player - Thrives in a collaborative environment while keenly focused on getting things done.

**Responsibilities**:
- Respond to telephone inquiries/requests from the public, other city departments, outside agencies, and Councilors.
- Provide information to public as to service levels, work scheduling and referrals to other departments, liaison between residents and Managers/Supervisors (i.e., building maintenance, alarms, security, roads and sidewalk maintenance, sanitary/storm sewers, parks and open space, playground, gas and water).
- Undertake research, collect, and compile information for reports; initiate and investigate the same (financial reports, units of accomplishment, staff absenteeism, activity costs, etc.).
- Enters payroll daily and transfers and confirms records into PeopleSoft on a weekly basis.
- Process daily work orders (labour, vehicles, materials, and productivity information).
- Create service requests and/or work orders in response to inquiries from the public, division, other city departments and outside agencies.
- Create work orders for various work activities and understand infrastructure assets for internal and external customers.
- Prepare and process invoices for work activities performed by the division for external customers.
- Generate reports (quotes, work order costing, activity costs, attendance management, financial costs, managing of work orders).
- Manage, prepare and process invoices/internal recoveries/accounts receivable for various work activities and/or product sales (e.g. sign sales, manufacturing of inventory goods, sewer blockages, accident debris removal, etc.).
- Process material payables, field orders, purchase orders.
- Provide backup to other administrative staff as required.
- Requirements:
- Minimum Grade 12 diploma or equivalent plus one-year related experience.
- Proficient in the use of computer software packages including Microsoft Word & Excel, PeopleSoft and SAP (accounts payable/receivable).
- Highly developed administrative and organizational skills with an attention to detail.
- Proven ability to balance multiple tasks simultaneously, meeting established timelines.
- Good public relation skills to deal with the public and other city staff in an efficient, courteous manner.
- Preference will be given to staff having experience with Crew sheet and City Works Management System.
- Must be reliable with a good attitude and employment record.

**We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at**
**,**
**or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.**
- Please note that as per Human Resources Policy _
- HUM-HIR-_
- 110, "Employment of Relatives of Staff Members and Elected Officials":_
- "The immediate relatives of staff of the Human Resources Division, all _
- Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity._
- The immediate relatives of all other Management personnel shall not be employed where such employment would be:_
- 1. within the same Department in the case of permanent full-time, temporary full_
- time and part-time classifications._
- 2. within the same Division in the case of students."_

**Department**

Infrastructure Services**Division**

Fleet**Union Affiliation**

CUPE 791**Number of Positions**

1**Hours of Work**

35 hours per week, Monday to Friday from 8:00am-4:00pm**Location**

**Initial Location**

Kitchener Ope

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