Technical Support Specialist

4 weeks ago

Markham, Canada Burman and Fellows Group Full time

**Technical Support Specialist**

**Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end technical issues. Support and train Field Service Technicians within the assigned region. Provide on-site troubleshooting and resolution of desktop problems. Responsible for advising and providing consultation, installation, training and technical assistance to the end-user community

**Responsibilities and Duties**:

- **Must be willing to work rotational shifts, including nights for extended periods of time.**:

- **Must have a valid driver’s license and access to a vehicle. **(Busses are unreliable during night shift rotations)
- CompTIA A+ is a strong asset
- This is not a remote
- Provide responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians, within assigned region.
- Act as point of contact for desktop and laptop support and troubleshooting for the client company. Perform complex problem determination and resolution identifying hardware and software problems
- Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, POS, and related hardware
- Pull cables and rewires or direct the rewiring of cables as required for new installations and office reconfiguration.
- Install, configure and upgrade operating systems and software, using standard business and administrative packages.
- Ensure all incidents are properly logged, triaged, routed, escalated and closed in accordance with pre-determined service levels and incident management processes.
- Assist with training staff in the use of standard business and administrative software, including work processing, spreadsheets, and database management, providing instruction or written documentation where required.
- Ensure that client's technology requirements and physical set-up and configuration of desktop hardware, software and local and network printers are accurately determined, documented and satisfied.
- Very rarely, but on occasion, may be requested on short notice to travel to customers' sites within assigned region to resolve desktop issues
- Escalate any outstanding and unresolved issues to the attention of Director, IT Technical Services and VP, Professional Services within prescribed time requirements as per service contracts.
- *Acquire and maintain current knowledge of all hardware and software technologies in use across the client company in order to provide technically accurate solutions to users.

**Requirements**:

- College or University graduate of Computer Science, or Computer Studies program or equivalent experience.
- 2-3 years of related Technical Support experience
- Working and advanced operating knowledge of IT hardware/equipment installation, testing and support
- Must possess strong customer service attitude and interpersonal skills
- Detail oriented with strong organizational skills
- Ability, willingness and availability to work rotating shifts to support client company users with 24/7 service

Schedule:

- 8 hour shift

Application question(s):

- Do you have a college or university degree in Computer Science, Computer Studies program or equivalent experience?
- Do you have 2-3 years of related Technical Support experience?
- Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?
- Are you able and willing to work rotational shifts to support client company users with 24/7 service?
- Are you able and willing to travel to customer sites on short notice over extended periods of time?
- Do you have a valid Drivers license and a clean driver’s abstract?
- Do you have access to a vehicle to get to and from jobs independently?
- Are you legally entitled to work n Canada?
- What are your minimum rate/salary expectations?

Work Location: One location

  • Premier Technical Support Specialist

    4 weeks ago

    Markham, Canada Lenovo Full time

    Description and Requirements Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from...

  • Technical Support Specialist

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software Deployment Role: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Customer Service Helpdesk Specialist

    4 weeks ago

    Markham, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistOn behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions,...

  • Technical Sales Specialist

    6 days ago

    Markham, Canada North American Decal Full time

    North American Decal is looking for a Technical Sales Specialist. Duties include but are not limited to: - Maintain and grow sales relationships with existing clients. - Identify and solicit potential clients. - Assess clients' needs, recommend, or assist in product specifications, and negotiate prices or other sales terms. - Provide input into product...

  • National Technical Support Specialist

    6 days ago

    Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

    Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express...

  • Technical Marketing Specialist

    4 weeks ago

    Markham, Canada Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Technical Support Analyst

    4 weeks ago

    Markham, Canada Computer Talk Full time

    Role: Technical Support Analyst Location: Markham, ON About us: ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported...

  • Junior Technical Specialist

    3 days ago

    Markham, Canada U Vision Solutions Full time

    Job Title: Junior Technical Specialist - Healthcare Clinic Support TeamLocation: Hybrid-Markham (Office location)Job Type: Part-Time (20 hours a week)Overview:Join our dynamic tech startup as a Junior Technical Specialist and play a pivotal role in shaping the future of dental IT support across Ontario. Based in Ontario, you will be central to maintaining...

  • Junior Technical Specialist

    4 days ago

    Markham, Canada U Vision Solutions Full time

    Job Title: Junior Technical Specialist - Healthcare Clinic Support TeamLocation: Hybrid-Markham (Office location)Job Type: Part-Time (20 hours a week)Overview:Join our dynamic tech startup as a Junior Technical Specialist and play a pivotal role in shaping the future of dental IT support across Ontario. Based in Ontario, you will be central to maintaining...

  • Junior Technical Specialist

    3 days ago

    Markham, Canada U Vision Solutions Full time

    Job Title: Junior Technical Specialist - Healthcare Clinic Support Team Location: Hybrid-Markham (Office location) Job Type: Part-Time (20 hours a week) Overview: Join our dynamic tech startup as a Junior Technical Specialist and play a pivotal role in shaping the future of dental IT support across Ontario. Based in Ontario, you will be central to...

  • Sales Support Specialist

    1 day ago

    Markham, Canada Support Services Office Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Technical Support

    4 weeks ago

    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units to the end...

  • Staff Technical Support Technician

    4 weeks ago

    Markham, ON, Canada Idealogical Systems Inc. Full time

    WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE? You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. We are people who take pride in being themselves and are confident in the help we bring to those around us. We get genuine joy from...

  • C- Technical Support Analyst

    1 month ago

    Markham, Canada Children Believe Fund Full time

    **Careers That Empower Young Dreamers** When you make a decision to work with Children Believe you’re not just doing something great for your career, you’re helping empower children around the world to access education, pursue their dreams and be a voice for change. We know there are lots of career options for talented, top performers like you, but not...

  • Azure DevOps Specialist

    3 weeks ago

    Markham, Canada Tundra Technical Solutions Full time

    Summary: As an Azure DevOps Specialist, you will be a key member of our IT team, responsible for implementing and optimizing Azure DevOps practices and tools to streamline our software development and delivery processes. You will leverage your expertise in Azure DevOps to design, build, and maintain automated pipelines, manage infrastructure as code, and...