Computer Sales and Service Technician
2 weeks ago
We are looking for a reliable self-starter salesperson to join our team and deliver great customer sales and service experiences. Your objective will be to help customers select products and services in a retail environment. Our team goal is to drive TTE.CA sales, improve customer satisfaction, maximize customer retention, and have a positive impact in the community.
Main responsibilities include:
- Test equipment and sign in equipment - via QuickBooks - brought in for service by customers.
- Properly diagnose service-related problems and communicate the information to the customer.
- Direct customers to products and suggest items.
- Advise customers by providing information on products.
- Find driver and update information on the Internet if needed.
- Order product from either the manufacturer or through the retail sales staff, using the proper paperwork required.
- Answer the service phone and know how much time to spend on phone support and the amount of free support to provide.
- Keep their own service area and the general service area tidy and professional looking. This includes the check-in area.
- Convert estimates to an invoice in QuickBooks including all the proper item goods.
- Work with the sales staff on hardware or software add-ins or upgrade to computers in for service.
- Follow up with customers on any unfinished or returned service.
- Technicians may, from time to time, be asked to perform RMA testing and repair on in-house inventory. This is non billable work but still must be tracked. Warranty parts for service must also be tracked by service technicians.
- For those technicians doing outbound service, a car is required and a mileage report for each service call is required.
- Following company’s procedures and protocols.
- Keeping track of inventory.
Preferred skills & abilities:
- Knowledge of computer software and hardware, A+ Certification an asset but not required
- Drivers license an asset but not required
- Strong communication, sales and teamwork skills
- Critical thinking
**Job Type**: Part-time
Part-time hours: 20 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Nepean, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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