Collections Officer

5 days ago

Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

**Collections Officer (10 months Contract)**

**Job Purpose & Summary**

The Collections Officer is responsible for assisting DUCA’s personal (unsecured and secured loans), specialized lending and small business Members in hardship situations with complex problems that take time, patience, and resilience to resolve. This position is responsible for monitoring complex impaired loans within assigned portfolio, and for contacting and negotiating agreeable payment terms with Members. The Collections Officer should exhibit empathy, professionalism, and trustworthiness, while using excellent communication and negotiation skills to provide DUCA Members with the best experience during difficult times while supporting long-term strong Member relationships.

**Key Accountabilities & Duties**

**_ Working with Members experiencing Financial Difficulties:_**
- Communicate effectively with Members to assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information, so to gain full comprehensive assessment for Members financial needs and provide various payment options.
- Communicate effectively with DUCA’s small business Members and specialized lending Members to assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information, so to gain full comprehensive assessment for Members financial needs and provide various payment options.
- Negotiate payment plans and payment schedules that consider Members current financial situation, in lieu of commencing legal action.
- Counsel and educate Members on payment terms, budgeting, and balancing income and expenses to avoid future delinquencies
- Focus on Member retention and the lifecycle value of a Member relationship while mitigating risk to the Credit Unions reputation.

**_Working with Third Party affiliates to facilitate payments:_**
- Provide oversite and direction to collection agencies, bankruptcy representatives, and various companies to ensure repayment of significant defaults.
- Work with outside legal counsel to ensure payment demands/full demands and Notices of Sale are issued in an appropriate and timely manner.
- Coordinate outside service providers on DUCA legal files and Power of Sale properties (lawyers, property managers, appraisers, environmental consultants, receivers, etc.).
- Coordinate with Genworth/CMHC/Canada Guaranty on insured mortgage files and delinquency

**_Reports:_**
- Prepare the weekly loan payment/delinquency report.
- Review, update and distribute the residential/retail component of the monthly watchlist report.
- Create, maintain, and optimize reports related to DUCA’s delinquency, impairment, write off and collections activities.
- Collaborate with internal departments and external stakeholders (Financial Services Regulatory Authority of Ontario/Insurers/External Mortgage Providers/Pool Partners, etc.) to meet data requests in a timely manner and ensure compliance with DUCA’s reporting requirements.
- Other ad hoc reports as required and as DUCA’s business requirements change

**_Administration:_**
- Work with CUMIS to place or claim insurance as needed
- Process all Write-Offs and Recoveries
- Process Requirement to Pay and Requirement for Information to CRA
- Review the Returned Items Report daily and effect the proper reversal and processing of returned payments.
- Responsible for managing Overdraft Protection Product, Excess Overdraft Accounts and Dormant Accounts
- Responsible resolving property tax and property insurance breaches.
- Other administrative duties including scanning and/or filing and other duties as assigned from time to time.

**Occupational Experience & Education Requirements**
- Post-secondary education in business or administrative studies
- Courses or education in credit, legal studies, and/or finance considered an asset
- 4+ years of collections experience
- Retail banking, Small Business banking or credit experience considered an asset
- Knowledge and experience in the credit union or financial services industry an asset

**Knowledge, Skills & Attributes**
- Excellent customer service, relationship building, problem solving, and follow-up skills
- Excels at establishing and maintaining interpersonal relationships to develop constructive and cooperative working relationships with Members, internal and external partners
- Proficient in Microsoft Office Suite of products, specifically Word, Excel and PowerPoint
- Demonstrated ability to practice patience and empathy to better understand the needs of Members to effectively assist a difficult situation.
- Excellent communication skills - active listening, verbal and written communication to help resolve problems and answer questions.
- Analyzing Information and evaluating results to choose the best solution to solve problems
- Household budgeting and financial planning is an asset
- Experience reading and interpreting

  • Experienced Collection Officer

    3 months ago

    Toronto, Canada Action Collections and Receivables Management Full time

    Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in **Toronto, Ontario** We are conveniently located and provide collection services to a broad range of Canadian corporations. Our clients include many of...

  • Collection Manager

    3 months ago

    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Third Party Collection Manager/Supervisor Action Collections and Receivables Management - North York, On Job Purpose: To oversee the operations of the collection floor, including but not limited to ensuring targets are set and hit, ensuring compliance with all laws and regulations and corporate standards, policies and procedures. **Duties**: - Hiring,...

  • Collection Officer

    3 days ago

    Toronto, Canada DCA Inc Full time

    **DEBT CONTROL AGENCY INC (DCA)** DCA is one of the most prestigious collection agencies in Canada with the Head Office in Toronto, Ontario and Branch Offices in Laval, QC and Kelowna, BC. We have been providing full cycle of collection services from customers cure program to third party and legal program for over 18 years and is conveniently located on...

  • Collections Officer

    5 days ago

    Toronto, Canada Debt Control Agency Inc Full time

    **Debt Control Agency Inc (DCA)** is one of the most prestigious collection agencies in Canada with its Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from customers cure program to third party and legal program for over 18 years. DCA has the leading...

  • Compliance Coordinator 3rd Party Collections

    3 weeks ago

    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management (ACRM) is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth, we are in the process of expanding our call centre in St Laurent, Quebec. We currently provide collection services to a broad range of Canadian corporations. Our clients have come to rely on ACRM for proven...

  • Collections Officer

    7 months ago

    Toronto, Canada Vault Credit Corporation Full time

    **Collections Officer** **Required Skills and Responsibilities** - Strong written and oral communication skills are essential. - Promptly notifying customers on the assigned task list of the delinquent monthly payment and collecting past due payments to bring the account back into good standing - Evaluate a situation and advise customers of necessary...

  • Collections Officer

    4 days ago

    Toronto, Canada Vault Credit Corporation Full time

    **Collections Officer** **Required Skills and Responsibilities** - Strong written and oral communication skills are essential. - Promptly notifying customers on assigned task list of delinquent monthly payment and collecting past due payments to bring the account back into good standing - Evaluate a situation and advise customers of necessary actions and...

  • Entry Level

    3 months ago

    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in Toronto, Ontario. We are conveniently located at Steeles Ave and Victoria Park and currently provide collection services to a broad range of Canadian...

  • Entry Level

    5 days ago

    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in Toronto, Ontario. We are conveniently located at Steeles Ave and Victoria Park and currently provide collection services to a broad range of Canadian...

  • Debt Collection Officer

    5 days ago

    Toronto, Canada Debt Control Agency Inc Full time

    **DEBT CONTROL AGENCY INC (DCA)** DCA is one of the most prestigious collection agencies in Canada with the Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. Our Toronto Office is conveniently located on Wynford Drive and Don Valley Parkway with easy access to TTC and Shuttle Buses. DCA has the leading...

  • Credit & Collections Officer

    1 day ago

    Toronto, Canada Vault Credit Corporation Full time

    **Credit & Collections Officer** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, Credit & Collections Officer...

  • Bilingual Collections Officer

    7 months ago

    Toronto, Canada Vault Credit Corporation Full time

    **Collections Officer** **Required Skills and Responsibilities** - Strong written and oral communication in English and French are essential. - Evaluate a situation, promptly notify customers on deficiency, effectively negotiate full payment/settlements and/or set up payment arrangements if applicable. - Determine when files are to be sent to a collection...

  • Intermediate Collection Officer

    7 months ago

    Greater Toronto Area, Canada SinglePoint Group International Full time

    Acting as a change agent, the Intermediate Collection Officer is responsible for accurately processing information and effectively negotiate and arrange payment terms. This position directly reports to the Operations Manager. **Responsibilities** - Provide excellent service and ensure exceptional execution results in the collection of financial loans -...

  • Compliance Officer

    5 days ago

    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management (ACRM) is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth, we are in the process of expanding our call centre in St Laurent, Quebec. We currently provide collection services to a broad range of Canadian corporations. Our clients have come to rely on ACRM for proven...

  • Collection Officer

    7 months ago

    Toronto, Canada SinglePoint Group International Full time

    Join our vibrant and expanding team at SinglePoint as a Collections Representative. We pride ourselves on fostering a dynamic work environment where dedication is rewarded and growth opportunities abound. We have a permanent **full-time opportunity** and the schedule we are currently hiring for is 5 days a week: - Monday through Friday between 8:30 am-8:00...

  • Collection Officer

    7 months ago

    Toronto, Canada SinglePoint Group International Full time

    Join our vibrant and expanding team at SinglePoint as a Collections Representative. We pride ourselves on fostering a dynamic work environment where dedication is rewarded and growth opportunities abound. We have a permanent **full-time opportunity** and the schedule we are currently hiring for is 5 days a week: - Monday through Friday between 8:30 am-8:00...

  • First Party Collection Officer

    7 months ago

    Toronto, Canada SinglePoint Group International Full time

    We are currently experiencing rapid growth and development. Our organization is looking for **enthusiastic**, **career-minded individuals** to be part of our recovery team. Your role as a **First Party Collection Officer **is to contact and secure payment arrangements from delinquent accounts, as well as a close follow-up to complete assigned workload in a...

  • First Party Collection Officer

    7 months ago

    Toronto, Canada SinglePoint Group International Full time

    We are currently experiencing rapid growth and development. Our organization is looking for **enthusiastic**, **career-minded individuals** to be part of our recovery team. Your role as a **First Party Collection Officer **is to contact and secure payment arrangements from delinquent accounts, as well as a close follow-up to complete the assigned workload in...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Common Collections Full time

    Join Common Collections as a Technical Support Specialist and take your career to the next level in our dynamic team. With opportunities for growth and development, you will be working with cutting-edge technology to provide top-notch support to our clients.We are seeking an experienced Technical Support Specialist who is passionate about delivering...

  • Collection Supervisor

    5 days ago

    Toronto, Canada Total Credit Recovery Limited Full time

    **Collections Supervisor** **About Us**: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. **Position Overview** We are looking for a Collections Supervisor...