Intermediate Collection Officer

1 week ago

Greater Toronto Area, Canada SinglePoint Group International Full time

Acting as a change agent, the Intermediate Collection Officer is responsible for accurately processing information and effectively negotiate and arrange payment terms. This position directly reports to the Operations Manager.

**Responsibilities**
- Provide excellent service and ensure exceptional execution results in the collection of financial loans
- Conduct collections calls for all past due accounts
- Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
- Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
- Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
- Perform to regulatory standards and best practice on collections
- Achieve individual collection targets, in order to meet Department and Company goals;
- Maintain and submit reports for review by collection management
- Complete other collection responsibilities, as assigned

**Experience/Qualifications**
- **At least 2+ years** of prior experience in at least one of the following core areas: call centre, customer service, collections, payday or consumer loan industry
- Excellent oral and written communication skills for consistent collection calls
- Good math skills with the ability to perform basic calculations quickly
- Strong organizational and time management skills
- Good understanding of Microsoft Excel and Outlook
- Strong computer operating skills
- Ability to adapt in a fast-paced environment
- Desire to learn and further your career

**Job Location**: Greater Toronto Area. Flexible between Toronto and Mississauga office. Temporarily work from home.

**Join a winning team today**
- We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. _#1_

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