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Collections Officer
4 months ago
**Collections Officer**
**Required Skills and Responsibilities**
- Strong written and oral communication skills are essential.
- Promptly notifying customers on assigned task list of delinquent monthly payment and collecting past due payments to bring the account back into good standing
- Evaluate a situation and advise customers of necessary actions and negotiate debt repayment. Follow up frequently for payment or commitments as per company process guidelines.
- Work with portfolio support team to monitor and follow up on selected mortgage renewal accounts in a timely manner and diligently complete administrative process to action renewal.
- Accurately complete all documentation required in the required timelines, when working a file, according to company policy
- Maintaining a watch list of files that will be potential result in defaulted leases/loans.
- Problem solving and tactfully handling confrontational or stressful interactions, efficiently deescalating complaints, treating customers with integrity at all times.
- Knowledge of contract terms and other contract documentation required to effectively enforce the contracts
- Able to achieve exceptional results while maintaining high ethical standards and compliance to all policies and legislation.
- Ability to multitask and successfully perform in high-pace environment.
- Work independently within a team to ensure service levels are being met
- Determine when legal action is required and action on these accounts with speed
- To escalate to management any queries beyond scope of individual empowerment
- Diligently make notes and update client information in relevant software platforms.
- Good mathematical skills and ability to understand payment histories, calculate payouts and renewals
- Flexible and supportive to take on other tasks as Management may request
**Requirements**:
- 3-5 years collections experience
- Post-secondary education
- Good English oral and written skills. French a bonus.
