Iqmetrix - Customer Support Agent

4 days ago

Winnipeg, Canada iQmetrix Software Development Corp Full time

**What We Do**:
**How We Do It**:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

**Reports To**: Team Lead, Customer Support

**Team Description**:
iQmetrix's Customer Support team is a group of passionate, detailed, and technically driven people responsible for providing front line support to our customers. We love solving our customers problems and creating great experiences.

**Job Summary**:
**Responsibilities**:

- Own the customer support experience and work to resolve problems, while exceeding customer expectations.
- Work in a ticket driven environment to meet or exceed established service level agreement guidelines.
- Own documentation initiatives, creating and maintaining documentation to promote customer self service and internal knowledge sharing.
- Always be looking for solutions to problems and opportunities for process improvements, training and documentation.
- Evaluate, troubleshoot, document, and escalate customer issues as required. Increasing first call resolutions as your knowledge grows.
- Work closely with other iQ internal teams on the prioritization and communication of defects, hotfixes, and any trending issues.
- Required to be available for weekend & on-call rotations.

**Qualifications**:

- 2+ years customer service experience, ideally in a customer service or previous support role
- 40+ WPM typing speed and familiar with use of current PC technology and remote devices, iPad, tablets, etc.
- Demonstrated experience in handling customer inquiries and providing effective solutions
- Proactive mindset towards identifying opportunities for process improvements, training enhancements, and documentation updates
- Proficiency in conveying complex technical information in a clear and understandable manner
- SalesForce/ServiceCloud experience considered an asset

**30-Day Goal**:
Complete training on iQmetrix product suite Shadow team members as they assist our clients through support tickets.

**60-Day Goal**:
Handle client inquiries without supervision.

**90-Day Goal**:
Added to weekend & on-call schedule.

**What is an iQer?**

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there's more to being an iQer than meets the eye

If you're an iQer, you approach problems with humility and an open mind. You're a go-getter who doesn't wait around to be told what do to. Whether it's on your own or with a team, you aren't afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you're an ally to your colleagues and the community.

The world changes fast and, as an iQer, you're ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

**Want to Join the Team?**
If you're interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are a hybrid work environment, remote and in-office for all employees in an office city.

  • Iqmetrix - Customer Support Agent

    2 weeks ago

    Winnipeg, Manitoba, Canada iQmetrix Software Development Corp Full time

    What We Do:How We Do It:We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their...

  • Iqmetrix - Technical Support - Payments

    1 week ago

    Winnipeg, Canada iQmetrix Software Development Corp Full time

    **What We Do**: **How We Do It**: We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at...

  • Iqmetrix - Technical Support - Payments

    2 weeks ago

    Winnipeg, Manitoba, Canada iQmetrix Software Development Corp Full time

    What We Do:How We Do It:We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their...

  • Iqmetrix - Product Manager (Data Strategy)

    3 weeks ago

    Winnipeg, Canada iQmetrix Software Development Corp Full time

    **What We Do**: **How We Do It**: We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at...

  • Iqmetrix - Product Owner

    1 week ago

    Winnipeg, Canada iQmetrix Software Development Corp Full time

    **What We Do**: **How We Do It**: We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at...

  • French Bilingual Customer Support Agent

    2 weeks ago

    Winnipeg, Manitoba, Canada Randstad Canada Full time

    Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? Are you fluency level bilingual in French and English ? If you answered yes, then we would like to hear from youWe are currently hiring for a Customer support agent to work for a call center to support...

  • Customer Experience Agent

    2 weeks ago

    Winnipeg, Canada AGI – Aggrowth International Full time

    **Position Title: Customer Experience Agent** **Department: Customer Experience** **Division: AGI Westeel** **Location: 450 Rue Desautels, Winnipeg, R2H 3E6 (St. Boniface)**: **About AGI** AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider...

  • French Bilingual Customer Support Agent

    1 month ago

    Winnipeg, Canada Randstad Canada Full time

    Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? Are you fluency level bilingual in French and English ? If you answered yes, then we would like to hear from you!We are currently hiring for a Customer support agent to work for a call center to...

  • Customer Service Agent

    3 weeks ago

    Winnipeg, Canada Les Câbles Ben-Mor Full time

    The phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to customer...

  • Customer Service Agent

    1 week ago

    Winnipeg, Canada Ben-Mor Full time

    The phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...

  • Customer Experience Agent

    2 weeks ago

    Winnipeg, Manitoba, Canada AGI – Aggrowth International Full time

    Position Title: Customer Experience Agent - Student 3-6 Month ContractDepartment: Customer ExperienceDivision: AGI WesteelLocation: 450 Rue Desautels, Winnipeg, R2H 3E6 (St.Boniface):About AGIAGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading...

  • Customer Experience Agent

    2 weeks ago

    Winnipeg, Manitoba, Canada AGI – Aggrowth International Full time

    Position Title: Customer Experience AgentDepartment: Customer ExperienceDivision: Winnipeg WesteelLocation: Winnipeg, MB, CanadaAbout AGI:AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for...

  • Customer Service Agent

    1 week ago

    Winnipeg, Canada Ben Mor Full time

    The phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...

  • Customer Service Agent

    6 days ago

    Winnipeg, Canada Ben Mor Full time

    The phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...

  • Customer Service Agent

    6 days ago

    Winnipeg, Canada The Dufresne Group Full time

    Looking for experienced Customer Service professionals to join our growing team! Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution? The...

  • Customer Service Agent

    6 days ago

    Winnipeg, Canada The Dufresne Group Full time

    Looking for experienced Customer Service professionals to join our growing team! Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution? The...

  • Customer Service Agent

    4 weeks ago

    Winnipeg, Canada Calm Air Full time

    **POSITION TITLE**: Customer Service Agent **LOCATION**: Winnipeg, MB **STATUS**: Part Time - Term **START DATE**: Immediately : Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger...

  • Service Coordinator

    3 weeks ago

    Winnipeg, Canada Prairie Mobile Communications Full time

    **Post Date**: January 19, 2023 **Closing Date**: Open until filled **Location**: WINNIPEG,MB **Job Summary**: The Service Coordinator is responsible for providing excellent customer service and product information to radio customers either in person, online or via telephone. The Service Coordinator interacts with all levels of staff, customers, and the...

  • Customer Service Agent

    4 weeks ago

    Winnipeg, Manitoba, Canada Calm Air Full time

    Customer Service Agent Calm Air - Winnipeg, MB, Sargent Ave, Winnipeg, Manitoba, Canada Req #331 Friday, May 24, Position Title: Customer Service Agent Location: Winnipeg, MB Status: Part Time Start Date: Immediately Who We Are Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg,...

  • Customer Service Agent

    4 weeks ago

    Winnipeg, Manitoba, Canada Calm Air Full time

    Customer Service Agent YWG Winnipeg International Airport Terminal, Winnipeg, MB R3H 1C2, Canada Req #340 Wednesday, June 5, Position Title: Customer Service Agent Location: Winnipeg, MB Status: Casual Term Start Date: Immediately Who We Are Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases...