Warranty Analyst/technical Services Specialist
2 weeks ago
Position Identification:
Title: Warranty Analyst/Technical Service Specialist
Reports To: Sr. Manager Sales & Marketing Strategy and Tech Support
Location: Brampton, ON
Job Purpose:
Hankook Tire's Technical Services Department works in after-sales service, warranty, and quality-related roles. This position will be responsible for regularly interacting with Hankook's customers (distributors, deals, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers, distributors, and Hankook's own facilities to inspect tires returned for warratny and/or quality issues and communicates with all necessary parties about findings. This position receives and answers simple & complex inquiries and complaints for all Hankook products through specialized technical knowledge of products and usage.
Key Accountabilities:
- Ensures appropriate resolution of all tire-related Warranty complaints with respect to customer satisfaction and the commercial goals of the company.
- Product Performance Monitoring and reporting of corporate product performance in relation to competition and market requirements
- Provide Technical Product Services to internal and external customers to support Sales & Marketing and business partners
- Notice, interpret, and anticipate others' concerns and feelings, and communicate this awareness empathetically to others. Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
Level of Accountabilities:
Individual Contributor
Qualifications:
High School diploma required
Bachelor's degree preferred, ideally in engineering or science
At least 4 years of relevent experience in the Tire and/or Automotive industries
Strong oral and written communication
Customer Service experience preferred
Must be able to work in a result-oriented, fast-paced environment as part of a team
Must have a valid driver's license and have reliable transportation (personal vehicle for travel)
Ability to establish a working relationship with outside agencies, organizations, and entities to meet established needs
Ability to present in front of others
Ability to travel frequently
Ability to lift/handle tires and equipment
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