Warranty Technician

3 weeks ago


Edmonton, Canada Master Craftsman Warranty Ltd. Full time

Master Craftsman Warranty Ltd, a division of Carrington Group of Companies, is the exclusive warranty provider to several single family and multifamily residential new home builders in North/Central Alberta.

**About the Position**
Reporting to the Warranty Manager, the Warranty Technician is responsible for providing boots on the ground support to address warranty-related customer issues.

**What we Offer**:

- Competitive Salary
- Comprehensive Benefits, including extended health & dental, life and disability insurance, a flexible spending account and more.
- Health and Wellness Program.
- Company matched RRSP program.
- Paid training and development programs.
- Social Club and employee events

**Duties and Responsibilities**
- Accurately investigate and assess warranty submission from customers who have taken possession of their home.
- Ensure all customer warranty concerns are analyzed to confirm faults, identify liability and determine acceptance ratios.
- Represent MCW in the field by doing root cause analysis and provide corrective feedback to resolve issues.
- Work with company trade partners and Warranty Coordinators to ensure all outstanding deficiencies are completed.
- Document, report and schedule repairs digitally from the field.
- General repairs; required to provide own hand tools.

**Qualifications**
- Experience as a warranty technician for new home construction or experience in a related role.
- General repair skills in carpentry, painting, tiling, flooring, etc.
- Good working knowledge of computers and software
- Knowledge of building processes and practices.
- Driven to fulfill commitments in a timely manner with the highest of quality.
- Exceptional customer service skills and a dedicated team player
- Excellent and professional communication skills.
- Valid driver’s license and clean drivers abstract.
- Ability to work on-call rotation schedule.
- _
- Master Craftsman Warranty Ltd is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification._
- _
- We would like to thank all applicants; however only those selected for an interview will be contacted._


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