Customer Service/travel Advisor

6 months ago

SaintLaurent, Canada CAE Full time

**Rôle et responsabilités**

**Position: Customer Service **/ Travel Advisor**

**General position summary**:
Customer Service/Travel advisor fulfills the requests of Aircraft Training customers. On-site Travel Advisor representing Signature Travel Services; assist customers with hotel reservations, car rentals and extracurricular activities. Provide assistance to customers by supporting various roles within Customer Service. Contact all incoming clients prior to arrival in a professional manner to ensure all correct materials/accesses are received and resolve any issues as required. Manage ordering of customer lunches and snacks. Provide statistical and presentation data as required. Maintain the customer touchscreens content. Provide support for eLearning/digital tools as required. Provide back up support to front reception/course support. Provide excellent customer service.

**Competencies required**:

- Intermediate computer skills with knowledge of MS Office.
- Appreciation of flight and maintenance training program environment, an asset.
- Education: CEGEP DEC or equivalent

**Key outputs/deliverables and tasks**:

- Provide excellent customer service
- Provide hotel and car rental reservations/information; track all data
- Update and maintain customer touchscreens
- Point of contact for customer queries and requests; monitor and respond to customer requests
- Contact all incoming clients prior to arrival to ensure all materials/accesses are received/functioning
- Troubleshoot, analyze and assist customers for eLearning issues.
- Manage ordering of customer lunches and snacks
- Provide on-site concierge service as required
- Maintain relationship with various hotel representatives and industry vendors in area; track and compile daily ledgers of hotel reservations
- Provide back up support for front reception and course support.
- Maintain statistical data, compile reports and distribute to necessary people.
- Respond to customer and instructor requests for assistance.
- _______________________________________

**Poste : Service clientèle / Conseiller en voyages**

**Résumé général du poste**:
Le conseiller en service à la clientèle et en voyages répond aux demandes des clients de la formation aéronautique. Conseiller en voyages sur place représentant Signature Travel Services ; aide les clients pour les réservations d'hôtel, la location de voitures et les autres activités. Fournir une assistance aux clients en assumant divers rôles au sein du service à la clientèle. Contacter tous les clients entrants avant leur arrivée, de manière professionnelle, afin de s'assurer que tous les documents/accès sont reçus et résoudre tout problème, le cas échéant. Gérer la commande des déjeuners et des collations des clients. Fournir des données statistiques et de présentation selon les besoins. Maintenir le contenu des écrans tactiles des clients. Fournir un soutien à l'apprentissage en ligne/aux outils numériques, le cas échéant. Fournir un soutien à la réception/aux cours. Fournir un excellent service à la clientèle.

**Compétences requises**:

- Compétences informatiques intermédiaires avec une connaissance de MS Office.
- Connaissance de l'environnement des programmes de formation au vol et à la maintenance, un atout.
- Formation : CEGEP DEC ou équivalent

**Principaux résultats/objectifs et tâches**:

- Fournir un excellent service à la clientèle
- Fournir des renseignements, réservations d'hôtels et de voitures de location ; faire le suivi de toutes les données.
- Mettre à jour et entretenir les écrans tactiles des clients
- Point de contact pour les questions et les demandes des clients et en assurer le suivi
- Contacter tous les clients entrants avant leur arrivée pour s'assurer que tous les matériaux/accès sont reçus/fonctionnels
- Dépanner, analyser et assister les clients pour les problèmes eLearning.
- Gérer la commande des déjeuners et collations des clients
- Fournir un service de conciergerie sur place, selon les besoins
- Entretenir des relations avec les différents représentants des hôtels et les fournisseurs de la région ; suivre et compiler les registres quotidiens des réservations d'hôtel.
- Fournir un soutien à la réception et aux cours.
- Maintenir des données statistiques, compiler des rapports et les distribuer aux personnes concernées.
- Répondre aux demandes d'assistance des clients et des instructeurs.

LI-RA1

**Type d'emploi**

Régulier

**Énoncé sur l'égalité d'accès à l'empl**oi**

À CAE, tout le monde peut contribuer à notre succès. Sans exception.

Comme le reflète notre valeur principale "Un CAE", nous sommes fiers d’être une seule équipe passionnée, sans frontières et inclusive.

À CAE, tous les employés sont accueillis indépendamment de leur race, de leur nationalité, de leur couleur, de leurs croyances, de leur sexe, de leur identité et de leur expression de genre, de leur orientation sex

  • Corporate Travel Advisor

    6 months ago

    Saint-Laurent, Canada Les services Direct Travel Full time

    Are you ready for the experience of a lifetime? Look no further, Les services Direct Travel is currently hiring for a Corporate Travel Advisor to complete their team of enthusiastic travel professionals. Not only will you gain valuable insight into the travel industry, but you will use the latest software, have corporate networking opportunities, and attend...

  • Customer Service Advisor

    5 months ago

    Saint-Laurent, Canada Helix Global Solutions Inc Full time

    You **MUST** be in Montreal **Valid work permit**; Bilingual preferred We are looking for 13h-21h00 We are hiring customer service representatives. We are looking for customer service representatives. **No sales required**. You will be responsible for assisting and responding to customer enquiries over the phone and through our online services. We're...

  • Travel Counselor

    2 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Travel Consultant RoleThis role offers the opportunity to work in a dynamic environment with a leading travel agency, where you will be responsible for managing customer interactions, selling travel products, and providing expert travel advice.Key responsibilities include selling travel insurance, demonstrating products, and using sales control systems to...

  • Travel Professional for Destiny Travel Network

    1 week ago

    Saint Paul, Canada Destiny Travel Network Full time

    We are seeking a skilled and customer-focused Travel Consultant to join our team at Destiny Travel Network. As a key member of our sales team, you will be responsible for providing exceptional service to clients, selling travel products and insurance, and managing complex customer situations.This is a full-time position with an estimated salary of $45,000 -...

  • Travel Consultant

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job DescriptionAt Destiny Travel Network, we are seeking a skilled Travel Consultant to join our team. As a key member of our sales team, you will be responsible for managing difficult customer situations, selling travel products and insurance, and providing exceptional customer service.Key ResponsibilitiesManage difficult customer situations and resolve...

  • Travel Consultant

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Title: Travel ConsultantWe are seeking a skilled Travel Consultant to join our team at Destiny Travel Network. As a Travel Consultant, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information and other details.Key Responsibilities:Manage...

  • Travel Consultant

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Title: Travel ConsultantJob Summary: We are seeking a skilled Travel Consultant to join our team at Destiny Travel Network. As a Travel Consultant, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information and other details.Key...

  • travel consultant

    1 month ago

    Saint Paul, Canada Destiny Travel Network Full time

    Work Term: TemporaryWork Language: EnglishHours: 5 to 35 hours per weekEducation: Other trades certificate or diplomaExperience: 1 year to less than 2 years or equivalent experienceWork settingTravel agencyTasksManage difficult situations with customersSell travel products and travel insuranceUse principles and methods for showing, promoting, and selling...

  • travel consultant

    1 month ago

    Saint Paul, Canada Destiny Travel Network Full time

    Durée de l'emploi: TemporaireLangue de travail: AnglaisHeures de travail: 5 to 35 hours per weekEducation: Expérience: EducationOther trades certificate or diploma or equivalent experienceWork settingTravel agencyTasksManage difficult situations with customersSell travel products and travel insuranceUse principles and methods for showing, promoting, and...

  • Travel Industry Professional

    2 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job SummaryDestiny Travel Network is seeking a skilled Travel Industry Professional to join our team.This role is responsible for providing exceptional customer service, selling travel products, and managing customer relationships.Key ResponsibilitiesProvide customers with travel information and advice on destinations, transportation, and accommodation...

  • Bilingual Customer Service Advisor

    1 month ago

    Saint-Laurent, Canada Optima Communications International Inc. Full time

    Professional, positive and collaborative office environment, working with a growing team that thrives on teamwork and collaboration. We are each other’s backbone while being highly agile, adaptable and resilient. Ideal contender specializes in helping customers and is very empathetic, self-motivated, and customer-obsessed. Looking to grow in a winning...

  • Travel Experience Coordinator

    2 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Description Summary: We are seeking a Temporary Sales Representative to join our team at Destiny Travel Network. This role requires a certificate or diploma, and 1-2 years of experience in the travel industry. The successful candidate will manage customer situations, sell travel products, and develop contact lists.Key Responsibilities:Manage difficult...

  • Travel Industry Sales Professional

    3 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job SummaryDestiny Travel Network is seeking a highly motivated and customer-focused individual to join our team as a Travel Consultant. The successful candidate will be responsible for managing customer interactions, providing travel information, and selling travel products and services.Key ResponsibilitiesCustomer Service: Manage difficult situations with...

  • Travel Industry Professional

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Title: Travel Industry ProfessionalJob Summary: We are seeking a skilled Travel Industry Professional to join our team at Destiny Travel Network. As a Travel Industry Professional, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information and...

  • Travel Industry Professional

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Title: Travel Industry ProfessionalWe are seeking a skilled Travel Industry Professional to join our team at Destiny Travel Network. As a key member of our team, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information and other details.Key...

  • Travel Industry Professional

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    At Destiny Travel Network, we are seeking a skilled Travel Industry Professional to join our team. As a key member of our team, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information and other details.Key Responsibilities:Manage difficult...

  • Travel Industry Professional

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Title: Travel Industry ProfessionalJob Summary: We are seeking a highly skilled Travel Industry Professional to join our team at Destiny Travel Network. As a Travel Industry Professional, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information...

  • Travel Industry Professional

    4 weeks ago

    Saint Paul, Canada Destiny Travel Network Full time

    Job Title: Travel Industry ProfessionalAbout the Role:We are seeking a skilled Travel Industry Professional to join our team at Destiny Travel Network. As a key member of our team, you will be responsible for managing difficult situations with customers, selling travel products and travel insurance, and providing customers with travel information and other...

  • Heavy Equipment Parts

    2 months ago

    Saint-Augustin, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our St-Augustin Construction & Forestry location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties and ResponsibilitiesKeeping customers...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada PAL Airlines Full time

    At - **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting...