Technicien Informatique/Technical Support Technicienne

1 month ago

Richmond Hill, Canada Onico Solutions Full time
Technicien Informatique/Technical Support Technicienne

Le titulaire fera partie de l’équipe de support technologique. Il sera appelé à offrir du support de niveau 1 pour les employés.

Plus spécifiquement, il sera appelé à:

  • Préparer les postes de travail pour les nouveaux arrivants et faire l’installation sur place. Récupérer les équipements des départs.
  • Effectuer la création et la destruction des profils utilisateurs ainsi que les différents accès selon les besoins des clients
  • Participer à la tenue de l’inventaire du service TI de la société
  • Faire l’installation du matériel informatique et des logiciels
  • Veiller à ce que les postes de travail et les périphériques soient fonctionnels et utilisés de manière optimale
  • Participer à différents projets
  • Assurer un suivi serré avec les utilisateurs pendant toute la durée où le billet est ouvert
  • S’assurer que le traitement des demandes des utilisateurs répond aux critères de service établis.
  • Effectuer un diagnostic de base à distance des postes de travail, des applications et du réseau, et fort de ce diagnostic, fournir un service de soutien de haut niveau à tous les utilisateurs, selon les critères établis
  • Documenter, analyser et améliorer de façon continue les procédures, les problèmes et leur solution
  • Jouer un rôle conseil auprès des utilisateurs

EXPÉRIENCE DE TRAVAIL ET CONNAISSANCES

  • Diplôme d’études collégiales en sciences informatiques ou équivalent
  • Minimum 3-6 mois d’expérience dans un centre de Services TI
  • Connaissance approfondie de Microsoft Windows 10, Office 365 et des outils de bureautique, des ordinateurs de bureau et portables, iPhone, iPad, des imprimantes multifonctions, des vidéoconférences.
  • Excellentes aptitudes en dépannage et en résolution d’incidents

PROFIL RECHERCHÉ

  • Fortes aptitudes en communication et bonne maîtrise du français
  • Personne établissant des relations positives, aimant le travail d’équipe et contribuant au développement d’une dynamique d’équipe positive
  • Capacité à travailler sous pression ; sens de l’urgence et être orienté vers le service à la clientèle
  • Polyvalence, capacité de s’adapter à de nouvelles technologies et aux changements
  • Fortes capacités organisationnelles et gestion des priorités, habileté à exécuter plusieurs tâches simultanément et orienté résultats
  • Personne motivée, créative, flexible, responsable et prête à prendre des initiatives

Il s’agit d’un poste contractuel d’au moins 6 mois situé à Montréal, QC (Centre Ville)

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