Academic Technical Liaison

4 weeks ago

Vancouver, Canada University Canada West Full time

Position Job Title: Academic Technical Liaison

Location: Vancouver, BC (Hybrid)

Reports To: Manager, Academic Operations & Support Services

About University Canada West

University Canada West (UCW) is a business and technology oriented, teaching intensive university.

UCW offers undergraduate and graduate degrees (Associate of Arts, Bachelor of Commerce, Bachelor of Arts in Business Communication, and Master of Business Administration), both online and on campus. The university also offers the University Access Program (UAP) for students needing to upgrade their English and the MBA Foundation (MBAF) program for students who need more preparation before entering the MBA program.

The University is currently growing with all programs increasing in size and with plans to develop additional programs in the business and technology areas. The academic year has four intakes: in January, April, July, and October (each term is 12 weeks in length).

Primary Purpose

The primary purpose of the Academic Technical Liaison position is to provide quality technical systems support for academic and educational software and environments, the Learning Management System, classroom technologies and related accounts.

General Description

Under UCW’s organizational structure, the Academic Technical Liaison provides technical support to Academic Department staff, faculty, instructors, and Department Chairs and works closely with the Academic Department, IT, and the Registrar’s Office.

This position is integral to the delivery of quality technical support services to faculty and academic staff across all University programs in Vancouver.

Hours of work are variable, and the position is hybrid (campus and remote).

Specific Responsibilities

The Academic Technical Liaison will at various times, be responsible for the following as well as other related duties as assigned to support UCW’s business objectives, mission and purpose:

- Collaborate regularly between the Academic Department and IT Specialists / Technicians.
- Consult with all departmental stakeholders for projects, from design through development and implementation.
- Manage technical projects from planning and implementation, through to support, maintenance, and evaluation.
- Participate in project planning processes, proposals, establishing timelines and milestones
- Regularly review projects, processes, practices, and resources for areas of continuous improvement
- Contribute creative technical solutions for improved efficiencies especially in cross department processes and practices.
- Gather and document technical requirements and specifications to recommend and develop solutions for technical needs throughout Academics.
- Assist with producing resources (manuals, tutorials etc.) available in the LMS
- Write detailed (technical and end user) communications and documentation.
- Facilitate and or participate in end user training.
- Provide technical support to faculty, instructors, and department staff when required.
- Provide direction and advice about classroom technologies and tech-enabled learning tools as needed.
- Other duties as assigned.

Position Requirements

To be successful in the Academic Technical Liaison position, an individual must be committed to developing, maintaining, and demonstrating the following:
Competencies:

- Demonstrated ability to set-up Microsoft 365 software/tools (e.g., Teams, Flow, Power Automate) in an effective and efficient manner
- Ability to handle confidential and sensitive information in a professional manner
- Excellent oral and written communication (including technical writing) skills
- Excellent customer service and interpersonal skills
- Demonstrated ability to translate highly technical information into easily understandable information
- Ability to exercise mature judgment, diplomacy, and discretion
- Ability to interpret and comply with UCW policies, procedures, and regulations
- Excellent critical, creative, and conceptual thinking skills
- Excellent project management, analytical reasoning, problem solving, time management, and organizational skills
- Excellent understanding of learning management and student information systems
- Ability to complete work in a timely manner, with accuracy and attention to detail
- Demonstrated ability to work independently and collaboratively
- Ability to work under pressure and maintain a calm focus during high-volume periods

Education and Experience:

- Bachelor’s degree in Computer Science or other related degree (or relevant combination of education and experience)
- 3+ years of experience in similar position
- Demonstrated experience in setting up Microsoft 365 software (including but not limited to Microsoft Teams, Excel, Microsoft Flow, and Power Automate)
- Experience in a post-secondary education setting preferred

  • Academic Technical Liaison

    3 weeks ago

    Vancouver, Canada University Canada West Full time

    **Position Job Title**:Academic Technical Liaison **Location**: Vancouver, BC **Reports To**:Manager, Academic Operations & Support Services **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver, the university is...

  • Academic Advisor

    3 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level B Job Title Academic Advisor Department Student Services | Faculty of Pharmaceutical Sciences Compensation Range $6,747.50 - $9,701.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Academic Advisor

    4 weeks ago

    Vancouver, Canada Emily Carr University of Art + Design Full time

    **Job Title** - Academic Advisor**Temporary Full-Time Leave Replacement Position** **(**ASAP** until Further Notice)** **8:30am to 4:30pm / Monday to Friday** **Pay Grade H ($33.38 to $35.72 per hour)** Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only...

  • Academic Advisor

    2 weeks ago

    Vancouver, Canada Emily Carr University of Art + Design Full time

    **Job Title** - Academic Advisor**Temporary Full-Time Leave Replacement Position** **(** **ASAP** **until Further Notice)** **8:30am to 4:30pm / Monday to Friday** **(Telecommuting Options Available)** **Pay Grade H ($29.16 to $31.22 per hour)** Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other....

  • Academic Manager, Esl

    3 weeks ago

    Vancouver, Canada Sprott Shaw Language College Full time

    Sprott Shaw Language College (SSLC) is seeking a full-time Academic Manager for our Vancouver campus. Join us today and play a central role in meeting the academic needs of the campus for both students and teachers, as well as providing operational support to the school. We are looking for someone who is a natural leader, passionate about education, and...

  • Interim Vice President, Academic

    2 weeks ago

    Vancouver, Canada Alma Mater Society of UBC Vancouver Full time

    The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment...

  • Academic Manager, Esl

    6 days ago

    Vancouver, Canada Sprott Shaw Language College Full time

    Sprott Shaw Language College (SSLC) is seeking a full-time Academic Manager for our Vancouver campus. Join us today and play a central role in meeting the academic needs of the campus for both students and teachers, as well as providing operational support to the school. We are looking for someone who is a natural leader, passionate about education, and...

  • Dermatology Expert Liaison

    3 days ago

    Vancouver, British Columbia, Canada AbbVie Full time

    Develop/maintain key scientific knowledge that enables credible dissemination of information to external experts (EEs) and other healthcare professionals (HCPs), to help the development of professional working relationships.Participate and follow-up on assigned investigator-initiated studies (IIS), clinical studies and medical projects initiated within the...

  • Associate Academic Advisor, Faculty of Science

    2 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level A Job Title Associate Academic Advisor, Faculty of Science Department Student Advising and Engagement | Dean's Office | Faculty of Science Compensation Range $5,365.42 - $7,709.92 CAD Monthly The Compensation Range is the span between the minimum and...

  • Associate Academic Advisor, Faculty of Science

    3 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level A Job Title Associate Academic Advisor, Faculty of Science (Leave Replacement) Department Student Advising and Engagement | Dean's Office | Faculty of Science Compensation Range $5,365.42 - $7,709.92 CAD Monthly The Compensation Range is the span...

  • Technical Product Owner Bhjob13022 12539

    3 weeks ago

    Vancouver, Canada Ignite Technical Resources. Full time

    Technical Product Owner - Contract position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Technical Product Owner** with our client ** **for a **contract opportunity**. **Role Description**: **Responsibilities**: - Product Ownership activities including all aspects of a Scrum Product...

  • Coordinator, Academic Development

    4 weeks ago

    Vancouver, Canada PHSA Full time

    **Coordinator, Academic Development** Research, Academic Development Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such the requirement to continuously improve quality and safety is...

  • Vip Client Liaison Field Technician

    2 days ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 283135 We are currently seeking a VIP Client Liaison Field Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). We are currently seeking a **VIP Client Liaison Technician** to join our team working onsite in Vancouver, British Columbia, Canada. This technician will serve as a company liaison with VIP clients on...

  • Undergraduate Liaison Librarian

    3 weeks ago

    Vancouver, Canada University Canada West Full time

    **Position Job Title**:Undergraduate Liaison Librarian **Location**:University Canada West (UCW) - Vancouver House **Reports To**:Manager of the Library and Learning Commons **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in...

  • Pharmaceutical Industry Liaison

    3 days ago

    Vancouver, British Columbia, Canada AbbVie Inc Full time

    About the RoleAs a Medical Science Liaison at AbbVie Inc., you will play a vital role in advancing our scientific credibility and providing key scientific/medical information to external experts and healthcare professionals. This is an exciting opportunity to work with a talented team and make a meaningful impact on patients' lives.Key...

  • Medical Science Liaison

    4 weeks ago

    Vancouver, Canada Sobi Full time

    **Sobi offers the opportunity to work at an international pharmaceutical company focused on specialty pharmaceuticals meeting the high medical needs of rare disease patients and providing treatment and services to them. Our employees come from a variety of backgrounds within research, healthcare, industry and the academic sphere.** **Medical Science Liaison...

  • Marketing Proposal Liaison

    4 hours ago

    Vancouver, British Columbia, Canada Poutrix Full time

    We are looking for a talented Marketing Proposal Liaison to join our team at Poutrix. In this role, you will serve as a liaison between our marketing and proposal teams to ensure seamless execution of proposal development efforts.About the RoleThe ideal candidate will have a strong understanding of the AEC industry and experience working with diverse project...

  • Vice President, Canadian Academic Programs

    3 weeks ago

    Vancouver, Canada City University in Canada Full time

    **Description**: Provides focused leadership for all City University of Seattle academic programs delivered in Canada, ensuring quality and growth. Responsible for oversight and management of the University's academic affairs for all Canadian programs and sites. Provides leadership, planning, direction, and management to the academic units located at the...

  • Liaison, Quality Impact

    4 weeks ago

    Vancouver, Canada Doctors of BC Full time

    At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Named as a Best Workplace️ in Canada for four consecutive years, it’s our people and the spirit they...

  • Academic Systems

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level B Job Title Academic Systems & Registration Lead (Leave Replacement) Department Admissions and Enrolment | Engineering Student Services | Dean's Office | Faculty of Applied Science Compensation Range $6,747.50 - $9,701.42 CAD Monthly The Compensation...