Vip Client Liaison Field Technician

6 months ago

Vancouver, Canada NTT DATA Full time

**Req ID**: 283135

We are currently seeking a VIP Client Liaison Field Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

We are currently seeking a **VIP Client Liaison Technician** to join our team working onsite in Vancouver, British Columbia, Canada.

This technician will serve as a company liaison with VIP clients on technical matters. This position will work in collaboration with BC's Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.

**Purpose of Position**

Responsible for facilitating the repair of desktops and notebooks; printers, and associated peripherals. Serves as company liaison with VIP client on technical matters. Interprets VIP clients' needs and clarifies if the responsibility for problem resolution falls to client support representatives or other technical resources.
- Works autonomously in providing on-site and remote technical support to VIP clients.
- Resolves technical problems over the phone directly from the VIP client or calls transferred from the Technical Service Desk. Performs advanced trouble shooting techniques to address complex technical issues.
- Installs and configures a variety of computer hardware and software, communications, and peripheral devices as per documented processes.
- Receives, reviews, and completes service requests.
- Independently assesses and adjusts technical solutions based on the specific client issue.
- Activities are diverse in nature and require independent judgment in determining the most appropriate course.

**Qualifications**
- Min. 5 years' experience with desktop/software support & hardware (break/fix).
- Technical degree or equivalent combination of education and work experience.
- Strong verbal and written communication skills. Experience with printer support, Office 365, Active Directory, ticketing systems (such as Service Now).

**Physical Requirements/Working Conditions**
- Must have Driver's license and reliable personal transportation
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
- On call work required (evenings/weekends).

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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