Operations Analyst

1 month ago

Toronto, Canada Toronto Hydro Full time

The Operations Analyst is responsible for the effective business operations associated with the Street Lighting department and will be responsible for the program management of a portfolio of streetlighting projects. The role also provides support to leaders in the day-to-day operations of work programs through the administration of invoicing, purchase requisitions/orders, data administration, and general project management duties. Responsibilities include; data gathering, data analysis, conducting research and preparing reports, supporting department projects and programs and providing recommendations against findings to support departmental performance objectives. The role also provides support to leaders in the day-to-day operations of work programs through the administration of invoicing, purchase requisitions/orders, data administration, and general project management duties.

**KEY RESPONSIBILITIES**:

- Interact with vendors and project owners to ensure that streetlighting upgrades and relocations are effectively supported by the business unit
- Effectively and consistently use the project management system (Click Up) to track all project interactions
- Ensure internal costs are tracked and customers are invoices in a timely manner
- Supports departmental activities to draw insights from relevant business unit data sets and make recommendations for action
- Conducts analysis involving large data sets and multiple variables and presents effectively through the preparation of technical or business reports and studies, process maps, graphs, charts or tables
- Assists in the coordination, delivery and execution of projects
- Maintains and further develops databases or decision support tools and systems
- Suggests and implements process and procedure enhancements to support the overall efficiency of the department
- Assists in defining project scope, drafting business cases, conducting feasibility studies and completing cost benefit analysis
- Provides support to management and technology systems including enterprise systems (i.e., SAP), data management and reporting
- Evaluates and makes recommendations on the current and future state and is a strong team player with demonstrated success in driving data-driven operations
- Stays current with industry developments and practices, specifically those in investment planning and information technology areas
- Works in accordance with safety performance standards and promotes a safety culture

**REQUIREMENTS**:

- Undergraduate degree in Business Administration, Engineering, or related discipline
- 1 or more year of experience in project management, business analytics or data management (co-op included)
- Knowledge of and experience in utility operations is an asset
- Knowledge of data management practices and capable of extracting, querying, and analyzing large data sets; intermediate knowledge of programming languages (e.g., R, Python, C/C++, VBA) to support data analytics is an asset
- Knowledge of Tableau, Alteryx and/or SAP is an asset
- Awareness of project management processes, principles and methodologies
- Business and strategic thinking acumen
- Understanding of statutory and regulatory obligations related to the electric utility industry
- Excellent analytical, technical, and business solution development skills, including the proven ability to function effectively in a dynamic environment
- Strong written and verbal communication skills
- Strong problem solving and decision-making skills

LI-HYBRID

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

**Job Segment**:Data Management, Operations Manager, Data Analyst, Project Manager, Program Manager, Data, Operations, Technology, Management

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