Operations Analyst

6 months ago

Toronto, Canada Zurich Insurance Full time

**The Opportunity
- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than ZRS.- If you have experience in process and operations and are looking for a new challenge, we would love to hear from you.- ZRS is currently looking for a Operations/Processing Analyst to coordinate, Install and deliver training regarding proposed policies, procedures, systems and forms in order to promote effective operations.- Reporting to Risk Services Analyst & Support Team Lead, you will provide general support services to internal customer groups and support staff in the processing of transactions to support the achievement of customer service standards.- This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.- This is a hybrid work opportunity.**What you will do -**
- Centralize information, following communication standards and workflows, monitor compliance and consistency, and establish quality control measures.
- Analyze existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods.
- Install new systems and procedures, instruct personnel regarding them, and recommend installation of office equipment and business machines.
- Make, and implement, recommendations on improving workflow/processes.
- Perform both informal and formal training related to electronic documentation
- Facilitate teams meeting or exceeding departmental service and quality standards. Make recommendations on improving operational processes at the direction of the Operations Manager.
- Conduct unit training needs analysis and coordinate training curricula across the department.
- Manage the departmental production capacity plan and alter schedules to meet unforeseen conditions.
- Assist in preparing and monitoring the budget.
- Maintain website communications.
- Coordinate the collection of departmental metrics within the established deadlines.
- Conduct research, analysis and interpretation on technical and operational issues.

**Job Qualifications**

**What you bring to the table**:
**Required**:

- Bachelors Degree and 4 or more years of experience in the Operations area
- OR- High School Diploma or Equivalent and 6 or more years of experience in the Operations area
- **Preferred**:

- Insurance Industry experience.
- Strong conceptual and analytical orientation
- Problem-solving skills
- Ability to manage multiple projects
- Strong organization and project management skills
- Strong written and verbal communication skills
- Market Analysis experience.

**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.- Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**About Us**A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading globa

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