Digital Technology Intern

5 months ago

Toronto, Canada Arup Full time

**A Future with purpose**

At Arup we’re dedicated to sustainable development and to do socially useful work that has meaning. Our purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organization which offers you many possibilities to shape a better world, and your future.

**The Opportunity**
- Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed.
- Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities.
- Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment.
- Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority, and nature. When appropriate, advancing or routing them to the appropriate team.
- Helping with a range of office-based technology needs - installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams.
- Responding to, documenting, and resolving service tickets in a timely manner according to an agreed service level.
- Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions.
- Following ITIL/Service Management policies and procedures.
- Helping with communications and training around technical change.
- Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge, and promoting best technology practices with colleagues.

**Is this role right for you?**

We’re looking for current students who are curious and ready to evolve how you think and work. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. If you can share your knowledge and ideas and encourage others to do the same; whilst having a desire to deliver excellent services for clients - we’d like to hear from you.

**Qualifications**

**Required**:

- Currently pursuing a bachelor’s degree in IT, computer science or a related field.
- Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others.
- Experience of ServiceNow or similar IT Service Management systems.
- Some experience working in a professional service organization.

**Preferred**:

- Familiarity with MS Teams and O365
- Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc.

**Personal Qualities**:

- Collaborative, consultative and effective in a consensus-based decision-making culture.
- High energy, motivated, open-minded, and willing to embrace innovation and new technology.
- Excellent written and verbal communication skills; communicating to all levels within an organization.
- Self-starter who takes initiative to work and develop holistic solutions.
- Continually exercises critical thought and judgment to determine the most appropriate action.
- Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels.
- Good attention to detail.

**What we offer you**

Each year, Arup seeks out students from around the world for our internship/ co-op programs. We look for diverse students with inquisitive minds and the desire to challenge themselves. Our interns learn quickly, are natural problem solvers and thrive on innovation. You will work alongside talented professionals and contribute to the success of real projects. In addition to on-the-job experience, we offer learning sessions with top leadership, site visits to local projects and social events.

**Flexible Working** - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for remote work are available throughout the program.

**Next Steps**

**Different people, shared values**

Arup is committed to improving accessibility for individuals with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees

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