Customer Experience Representative

1 month ago

SaintLaurent, Canada Crown Lift Trucks ULC Full time

Nous recrutons actuellement des Représentant de l'expérience client pour rejoindre notre équipe en pleine croissance

Crown Chariots Élévateurs/Crown Lift Trucks est le premier distributeur de matériel de manutention au Canada. Nous sommes un chef de file dans l'industrie et nous sommes considérés comme un guichet unique pour tous les besoins en matière de manutention. Crown Lift Trucks Canada exploite huit succursales à service complet en Ontario et au Québec, offrant des solutions de service complètes, y compris des programmes d'entretien, l'approvisionnement en pièces et la formation.

AVANTAGES ET BÉNÉFICES
- Remboursement des frais de scolarité pour tout programme ou cours de votre choix.
- Des avantages complets tels que : assurance médicale, assurance dentaire, assurance visuelle, invalidité de courte et de longue durée, assurance vie, etc.
- Régime de pension.
- Possibilités d'avancement et de développement professionnel continu.

DESCRIPTION DU POSTE

Relevant de la directrice de l'expérience client, le Représentant de l'expérience client est chargé de fournir un soutien direct aux clients potentiels qui cherchent à obtenir des renseignements sur les produits et services de la société par téléphone ou par internet. Le représentant de l'expérience client soutient le personnel de vente de la succursale en recueillant des renseignements et en préqualifiant les clients potentiels.
- Présélectionner les demandes des clients et transmettre les informations sur l'appel au vendeur ou au service approprié.
- Enregistrer, suivre et communiquer les détails des communications avec les clients.
- Assurer le suivi des prospects et enregistrer les résultats des ventes.
- Fournir des informations par téléphone, courriel, chat ou courrier.
- Participer aux activités de formation de la succursale et de l'entreprise.
- Effectuer des appels téléphoniques sortants et répondre aux appels de vente entrants.
- Effectuer d'autres tâches selon les besoins.

SAVOIR-FAIRE ET EXPÉRIENCE
- Entièrement bilingue français et anglais.
- Un diplôme universitaire de quatre ans est souhaitable pour ce poste.
- Il faut être compétent en informatique et avoir une connaissance pratique des programmes de Microsoft Office.
- Au moins un an d'expérience connexe avec l'équipement de manutention est préférable.
- Excellentes compétences en communication et en relations interpersonnelles requises.
- Compétences en matière d'établissement de relations et de gestion du temps.
- Motivation personnelle et forte capacité à résoudre les problèmes.
- Sens aigu de l'urgence et capacité à mener plusieurs tâches de front.
- Capacité à travailler de manière indépendante et en équipe.

Veuillez noter que nous demandons actuellement à tous les nouveaux employés de se soumettre à une vérification des antécédents criminels pour pouvoir être embauchés.

Nous sommes un employeur offrant l'égalité des chances.

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