Customer Relations Representative

7 months ago

SaintLaurent, Canada Bossard, Inc Full time

**The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items as well as proven expertise in technical consulting and inventory management distinguishes the Bossard Group.**

**Summary**

The Customer Relations Representative will have direct contact with our customers to process orders and follow through with the delivery. While maximizing profitability and minimizing costs, the Customer Relations Representative will ensure that target levels of customer satisfaction are met.

**Essential Duties and Responsibilities **include the following:

- Initiates quotes to customers as required
- Ensure orders are firmed in advance to allow packing/picking times
- Monitor customer’s parts for changes in usage and advise appropriate departments
- Initiate APQP (Advanced Product Quality Planning) meeting for all new Purchase orders received for Automotive accounts for review with APQP team members
- Follow through from a new purchase order to releases received from the customer
- Collaborate with internal departments (Purchasing, Shipping, and Quality) to ensure customers’ product is delivered on time.
- Initiate any expedites, if required, with customers, internal purchasing, and logistics.department
- Monitor pricing for any low gross profit items and advise the Supervisor
- Assists accounting with communicating outstanding and overdue balances
- Set up blanket orders for industrial accounts and monitor to ensure the product is purchased, released, and completed in the specified time on the blanket purchase order Initiate a new blanket order with the customer after expiration
- Maintenance of the customer account to ensure correct information such as contacts, ship dates, and method of shipment is up to date
- Back up team members during absences
- All other duties assigned as required

**Education and/or Experience**

A Bachelor’s Degree with 3-5 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.

**Bossard Offers**
- Benefits - Medical, Dental, Vision
- Flexible scheduling
- Fitness Reimbursement
- Paid Holidays
- Career Advancement Opportunities

**Education**: Preferred
- Bachelors or better

**Licenses & Certifications**: Preferred
- Driver's License

**Skills**: Preferred
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Financial: Inspired to perform well by monetary reimbursement
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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