Has Street Team

5 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Division of Housing and Ancillary Services (‘HAS) is committed to providing a first-class experience in the areas of Housing (residence, apartments, off-campus housing), Hospitality Services (campus eateries, great hall catering, conference services), and Retail Services (bookstore, graphic services) for undergraduate/graduate students and their families, staff and faculties at the Western communities, while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the operation.
Through an integrated effort focusing on honest, open and consistent communication, Marketing and Communications provides the leadership needed to help the Division of Housing and Ancillary Services create and maintain mutually beneficial relationships with students and other stakeholders vital to the Division’s growth and development. Marketing and Communications brings marketing perspectives and strategies into the Division’s decision-making and planning. It provides leadership, expertise and services that enhance the quality and effectiveness of the Division’s communications projects and programs.

**Responsibilities**:

- The Street Team plays an important role within the Division of Housing and Ancillary Services, providing support to the HAS Marketing and Communications team. Street Team members will assist in the promotion of various services offered by the Division, at different locations across the campus, including but not limited to:
- Conduct residence tours

Provide visitors (incoming students, parents etc.) with a residence building tour and room tour during open house events and throughout the school year. Members are required to explain all specific details and answer questions as trained.- Promote the services offered by the Division

These promotions will include but are not limited to handing out flyers and coupons, promoting campus eatery offerings, spreading awareness on the Bookstore products, and educating students on leadership opportunities (paid and/or volunteer positions) within the Division.- Set up and maintain booths across campus including.
- Engage in conversation with students/staff and provide information as trained.
- Hand out promo coupons, flyers, and food sampling, etc.
- Collect survey responses and give out prizes.
- Attend and support Marketing and Recruitment Events

This may include but not limited to Fall Preview Day, Spring Open House, Lunar New Year Gala, KIOC Open House event, etc.- Other duties as assigned.

There will be paid mandatory trainings and monthly team meetings for team building and receiving training updates. You are required to attend these events as part of the role. Exceptions will be made based on mandatory academic commitments or other extenuating circumstances on a case-by-case basis.

**Education**:
Must be currently enrolled as a full-time Western student.

**Experience**:

- A minimum of 2 years of customer service or other work experience is required.
- Previous experience living in a Western main campus residence is a nice plus.

Skills, Abilities & Expertise:

- Reliable and dependable with the ability to work at various times throughout the week and weekend
- Strong verbal communication skills and ability to express ideas clearly
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Demonstrate integrity and work in accordance with Western's policies and procedures
- Personable and courteous in working relationships with colleagues, students and the general public
- Ability to prioritize and organize a fluctuating workload
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable
- Commitment to work a minimum of 60 hours during the contract period (about one shift of 3 hours each week)

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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