Supervisor, Inside Sales

6 months ago

Montréal, Canada Apogee Enterprises, Inc. Full time

Alumicor Limited

Job Summary

Reporting to the Director of Client Services, the Inside Sales and Service (ISSR) Supervisor will adhere to company policies and lead by example as they oversee the daily operations of the Inside Sales and Service team, provide leadership, direction, and support. He/she will be responsible for ensuring this department runs efficiently while achieving and maintaining established departmental goals and objectives.

This role is critical to the success of the business in directing all interaction with the organizations clients to ensure exceptional customer experience.

To be successful in this role, the ISSR Supervisor requires strong communication and interpersonal skills to lead his/her team in support of his/her objectives; you will work in collaboration with other departments and Company management to trouble shoot and ensure product conformance. He/she will be a strong leader, have a professional demeanor under stressful situations; is confident and decisive; energetic and self-directed with exceptional organizational and time management skills. They must be willing to participate in the company’s leadership program or similar professional development program as recommended by Management.

Key Responsibilities
- Provide consultation, coordination, and assistance to other departments, our Sales force and customers. Oversee the timely preparation of detailed and accurate cost estimates, and order entry, for aluminum building envelope projects
- Achieve acceptable sales and margin levels, this is achieved through monitoring actual vs. estimated costs and working with Operations to adjust standards accordingly.
- Ensure the effectiveness of the ISS group with respect to Customer communications in responding to inquiries and providing updates on orders and delivery status, technical information, production capabilities, general pricing information, and return information.
- Work with Client Development Managers to promote positive customer relations; as well as, collaborate to create effective bid strategies.
- Prepare and complete action plans; identifying improvements, problem resolution and change implementation.
- Manage performance and coaching opportunities with the ISS team.
- Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Collect and consolidate data to report on Market pricing strategy, quote log and run charts.
- Monitor the customer delivery commitment against the production schedule and ensure the customer is updated in a timely fashion.
- Maintain good housekeeping practices in work area using the 5s + 1 principles; support and actively participate in continuous improvement objectives.
- Attend Sales events as required.

Competencies and Qualifications

Education, Training & Technical Aptitude
- Fluency in both French and English language is preferred
- Post-secondary education in Architectural Technology and/or Building Sciences with a minimum 5 years’ experience working in a manufacturing environment such as Aluminum Doors / Windows is preferred.
- A minimum 3-5 years’ experience in a supervisory role is preferred.
- Previous related experience in a commercial window and door company or building product manufacturing environment is an asset.
- Prior estimating experience with window manufacturer or glazing sub-contractor is preferred.
- Ability to read and interpret production documents such as shop drawings, fabrication drawings, and construction documents including drawings, specifications and tenders.
- Demonstrated working knowledge of fabrication and installation in order to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions is preferred.
- Strong geometry & math skills, along with strong proficiency with Microsoft Office Suite is required.
- Strong organizational skills in order to maintain detailed and organized records and correspondence.
- This position requires 10% travel for meetings, conferences, and site visits (Toronto, Montreal, Winnipeg).

Customer Service
- A strong command of both French and English language (read, write and speak) is required. Customer facing, therefore must present well, communicate effectively & conduct themselves professionally.
- Must be able to interact with suppliers using good negotiation tactics.
- Facilitates open communication; uses discretion and demonstrates sensitivity to confidentiality concerns; listens effectively and provides appropriate feedback.

Leading Others
- Must lead by example with exemplary level of work ethic and high level of integrity; be well organized; and display an infectious day to day positive attitude and spirit of continuous improvement.
- Capability to work with management on all levels within the organization and harmoniously within a team environment.
- Demonstrated ability

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Xclamation Full time

    **Job Overview**: We are seeking a motivated Inside Sales Representative to join our dynamic sales team. Essentially, you will represent our clients' product lines in designated territories. Under the guidance of a senior associate and coordinator, you will conduct a range of activities including **prospecting, outbound outreach, soft selling, and customer...

  • Inside Sales

    6 months ago

    Montréal, Canada Samson Controls Inc. Full time

    JOB TITLE: Bilingual Inside Sales Representative Job Summary: Reporting to the Vice President of Sales and Marketing, the Inside Sales Representative is responsible for not only selling the full range of SAMSON products to achieve the company’s sales targets but also following corporate strategy and delivering customer service excellence. As quotes are...

  • Inside Sales

    8 months ago

    Montréal, Canada Nucor Rebar Fabrication Full time

    Our Vulcraft, Montreal location is looking for an Inside Salesperson to join their team! **Basic Job Functions**: - Order processing - Customer Service requests - Coordination of shipments - Read drawings - Coordination with the sales team - Work closely with the production team Minimum Requirements - Bilingual (French and English) - Computer skills -...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Challenger Motor Freight Inc. Full time

    **Envision**: From What started out an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. This evolution allows us to offer Customers a full suite of asset-based transportation including over-the-road, cross border and...

  • Inside Sales Representative

    2 weeks ago

    Montréal, QC, Canada Fortinet Full time

    **Inside Sales Representative** The Inside Sales Representative (ISR) is an integral part of the Fortinet sales organization. You will collaborate with multiple Field & Inside Sales Account Managers to help drive revenue in an assigned territory. Assist in building and executing a plan to help grow the territory’s business, both in terms of new customer...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Econolease Full time

    **Location: Montreal, QC** **About Us**: Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and change the $76 billion-dollar asset-based lending industry. For over 30 years, Econolease has led North America in restaurant equipment financing....

  • Inside Sales Representative

    6 months ago

    Montréal, Canada DHB Valves Full time

    **Position Overview**: Working under the direction of the VP of Sales, the Inside Sales Representative is responsible for providing quotes and following up with customers on numerous products offered by DHB. The Inside Sales Representative will engage with customers to understand their requirements, provide quotes, and maintain a high level of customer...

  • Inside Sales Specialist

    6 months ago

    Montréal, Canada Paris Mirror Full time

    **ABOUT US** **JOB DESCRIPTION** **RESPONSIBILITIES** - Develop sustainable trust and relationships with potential Trade customers and maintain strong relationships with existing clients through open and interactive communication - Understand customers’ needs and identify new sales opportunities - Prepare quotes and invoices for customers, and follow-up...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Guillevin International Full time

    Inside Sales Representative Status: Regular, Full time **Location**: Saint-Jérôme, Quebec Job Description Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner. **MAIN...

  • Inside Sales Account Manager

    6 months ago

    Montréal, Canada Ulbrich Stainless Steels & Special Metals, Inc. Full time

    **Company Description** Diversified Ulbrich is a full line metal service center specializing in Stainless Steel and Aluminum products. As Canada’s premier distributor of metal products, we supply Stainless Steel and Aluminum in Sheet, Bar, Plate, Tubing, Structural Angle, Rolled, and Slit Coil to a wide array of businesses throughout Canada. We also offer...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Guillevin International Full time

    Inside Sales Representative Status: Regular, Full time **Location**: Trois-Rivières, Quebec Job Description Interested?- Daytime schedule: Monday to Friday.- Known customer base, reliable and high-quality products.- Opportunity for advancement. Do you have what we’re looking for?- Experience in B2B sales.- “People” person who puts customer...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Guillevin International Full time

    Inside Sales Representative Status: Regular, Full time **Location**: Saint-Jérôme, Quebec Job Description Interested?- Daytime schedule: Monday to Friday.- Known customer base, reliable and high-quality products.- Opportunity for advancement. Do you have what we’re looking for?- Experience in B2B sales.- “People” person who puts customer...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Copeland Full time

    Are you looking to develop your sales career in a position with un-capped commissions and a good base salary? Do you have an entrepreneurial spirit that allows you to help close business opportunities within a team environment. Verdant Energy Management Solutions is one of the fastest growing divisions at Copeland and we need a coachable, results-oriented...

  • Inside Sales Representative

    8 months ago

    Montréal, Canada CIMCO Full time

    **Company Profile** We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. **Position Summary** CIMCO is looking for an Inside Sales Representative to administer the Parts sales process for our Montreal Office. **Role...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Allianz Trade Full time

    The **Inside Sales Representative **works as part of a dynamic and energetic team that generates sales leads for the Allianz trade outside sales team through outbound calls and strategic prospecting tactics. As an integral member of the marketing and sales organization, they will directly contribute to new business revenue generation for the company, while...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 189257 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Job Summary**: The world of inside sales is changing. Digital technology and online meetings have shifted the way we conduct business in terms of accessing information, accessing our clients, and accessing results. However,...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Create Compounding Pharmacy Full time

    Welcome to Create Compounding Pharmacy! We are a leading compounding pharmacy group that has expanded into new world class facilities in Calgary, Toronto and Vancouver & Moncton. Create Compounding Pharmacy in **Toronto, ON, **is looking for an exceptional **Inside Sales Representative **to join our fast growing team. - important soft skills, such as...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 189257 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Create Compounding Pharmacy Full time

    Welcome to Create Compounding Pharmacy! We are a leading compounding pharmacy group that has expanded into new world class facilities in Calgary, Toronto and Vancouver & Moncton. Create Compounding Pharmacy in **Toronto, ON, **is looking for an exceptional **Inside Sales Representative **to join our fast growing team. - important soft skills, such as...

  • Inside Sales Representative

    6 months ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 180555 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...