Inside Sales Specialist

2 weeks ago

Montréal, Canada Paris Mirror Full time

**ABOUT US**

**JOB DESCRIPTION**

**RESPONSIBILITIES**
- Develop sustainable trust and relationships with potential Trade customers and maintain strong relationships with existing clients through open and interactive communication
- Understand customers’ needs and identify new sales opportunities
- Prepare quotes and invoices for customers, and follow-up on RFQ’s to close sales and achieve revenue targets
- Qualify inbound leads and conduct outbound calls to prospective customers to increase revenue
- Offer technical support and product information to increase sales
- Handle customer claims, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution
- Own and manage the Trade program’ RMA process
- Actively maintain and manage the database with detailed notes of customer interactions
- Stay up to the date with industry trends, and support with new sales prospecting activities that will help increase company’s revenue
- Go the extra mile to engage, educate and ensure customer satisfaction
- When required, assist with sales and support activities of the B2C side of the business
- Other administrative tasks as requested by management to advance the goals and objectives of the company.

**REQUIREMENTS**
- Native/Full proficiency in English is required
- 7+ years of proven experience in Inside Sales. Experience with trade customers highly desired
- Proven track record of closing sales and achieving targets
- Strong phone presence and active listening skills
- Demonstrated ability to establish rapport and close sales deals
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Highly process-oriented with rigorous and tenacious follow-up abilities
- Proficiency with MS Office (Excel in particular), CRM systems, quote management and back-office environments
- Work well autonomously as well as in a team environment
- College degree required, University degree will be considered an asset

**WHY JOIN US?**
- Hybrid work schedule: 4-days office and 1-day home;
=>As part of the onboarding process, the incumbent will be required to work from the office 5-days per week until the ramp-up period is complete
- Paid breaks and lunch time - work for 35-hours but get paid for 40-hours;
- Free snacks and beverages;
- Bi-monthly company sponsored lunch;
- An inclusive, diverse and friendly work environment;

**Job Type**: Full-time

**Salary**: $65,000 to $70,000 + Bonus/commission based on achievement of sales objectives

**Location**: 1625 Chabanel Ouest Suite #201 Montreal, QC H4N 2S7

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Inside sales: 7 years (preferred)

Work Location: In person

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