Technical Customer Success Specialist

7 months ago


Montréal, Canada SRTX Full time

**Who are we?**

Our team members are driven by our commitment to making an impact on the industry and on the environment.

**The Job**:

- ** Setting Up Our Software for Success**: Make sure our software is customized just right for each customer, so it works perfectly for them.
- ** Customer Expert**: Be the main person customers talk to. Understand what they need, what's tricky for them, and what they love about our software.
- ** Problem Solver**: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly.
- ** Teaching Whiz**: Learn everything about our software and show customers how to use it. Help both workers and bosses learn the ropes.
- ** Idea Master**:Study how customers use our software. Share cool ideas to make it even better for them.
- ** Tech Help 24/7**: Be there to help customers whenever they need it, so they can keep using our software without a hitch.
- ** Software Detective**: Watch how well our software works. Tell the team how to make it even more awesome and useful.
- ** Champion of Good Ways**: Show everyone the best tricks to use our software. Help customers get the most out of it, making them super happy.

**What we need from you**:

- ** SRTX as your second home** You'll be part of our in-house crew, working right here with us.
- ** Digital Tech Whiz**:You know your way around digital stuff. It's like a playground for you.
- ** Experience Bonus**: If you've played the factory or operations game before, that's a super plus
- ** Tech and Talk Guru**:You're cool with software and can write things down so everyone gets it. Talking with customers, teams, and boss-types? You've got it covered
- ** Problem-Solving Champ**: Puzzles and Grey Zones don't scare you. When things get tricky, you dive in and figure them fast.
- ** Relationship Builder**: Building relationships is your thing, especially with our in house customers. Trust and teamwork are your secret sauce.
- ** All-Personality Partner**: You can team up with anyone, no matter their style. We're all about getting sh*t done and hitting those goals.
- ** Tech Sherpa**: When people are unsure about new tech, you guide them like a pro. Change doesn't scare you or them
- ** Smooth Talker**: You can chat with anyone, from big bosses to factory folks. Everyone gets what you're saying =)

**Working here be like**:

- Embrace your unique style and express yourself with confidence
- Immerse yourself in our vibrant open space, where diverse music sets the space for inspiration.
- Enjoy guilt-free snacking with our selection of healthy treats and refreshing beverages.
- Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts.
- Join the Bi-weekly company gathering for delicious snacks, enticing drinks, and memorable socializing.
- Find relaxation and productivity on our comfortable couches, where work feels like home.
- Discover tranquility in our cozy Pods, offering a peaceful working space
- Unleash your playful side with our collection of onsite board games, Basketball ball net pool table, and foosball.

Thank you for your interest in joining our team. We appreciate the time you've taken to explore this opportunity. If you're ready to contribute your skills, enthusiasm, and passion to a dynamic and collaborative work environment, we encourage you to apply.

Your next great career move could start right here

SRTXLAB2



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