Vessel Operations Representative

3 weeks ago

Montréal, Canada MSC - Mediterranean Shipping Company Full time

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

**Job Description**:
As an Export Vessel Operations Representative you will be responsible for ensuring effective operations for all vessels and terminals across our East Coast Canadian Ports and to ensure efficient export of our customers' containers. This is accomplished by adhering to rail and terminal cut-offs and by creating, and providing highly accurate reporting to various stakeholders, all while continuously providing an excellent customer experience for both internal and external clients/colleagues in every written and verbal communication.

KEY ACCOUNTABILITIES
- Act as a liaison between the different MSC Agencies and Port Terminals and handle all inquiries.
- Manage all container holds & pick-ups as per Customer and/or CBSA Customs requests.
- Create daily Vessel Forecast Reports and send them to the different Port Terminals.
- Perform cargo cleanings of vessels for Rail and Port Terminal by reducing, rolling, and cancelling bookings.
- Conduct daily booking & container comparisons between the Port Terminal load lists and MSC system for each Vessel.
- Finalize and generate Export Hazardous container manifests.
- Submit Export Hazardous Manifests to the Port Terminals, Port of Montreal, and Vessel Captains.
- Submit manual rail billing for Domestic and Hazardous containers.
- Create vessel routings.
- Finalize the loading list/OBL at Terminal cut-off date and send it to the Terminals and MSC Vessel Planners.
- Ensure the OBL is within the cargo allocation for every Vessel.
- Reconcile any discrepancies between the final Port Terminal load list and MSC system after vessel sailing.
- Create and finalize the VCI reports after vessel sailing.

**Qualifications**:
All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
- Minimum of 2 years experience.
- Proficient in spoken and written English with bilingualism (French and English) preferred.
- Flexibility, proactivity and effective communication skills for reconciliation and negotiation.
- Organized and able to work autonomously or collaboratively with your fellow team members.
- Problem solving skills.
- Multitasking & context switching skills.

Additional Information

Great people who work hard and look out for each other because we’re a team—it’s that simple

Just to name a few of our perks:

- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.

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