Customer Service Representative

3 weeks ago

Montréal, Canada Endo International Full time

Customer Service Representative (6 months contract)

At Paladin, we believe that flexibility can have a positive impact. That's why our employees have the power to choose when and where they are most productive and effective. If you are looking for an opportunity to work from home for a fast-paced organization, Paladin is the place for you

This position requires a presence at our office located in St-Laurent, Montreal, one day per week, depending on operational needs.

Position Summary

The Customer Service Representative is responsible for ensuring that customers’ concerns are handle in a professional manner, demonstrating service excellence and commitment to customer satisfaction. He enters, verifies and manages orders from several stakeholders and ensures that all relevant information is communicated to customers.

Reports To

Operations Manager

Specific Responsibilities
- Manage orders as requested by the operations team, enter orders, follow deliveries and support customers.
- Follow-up with third parties (3PL) and customers when orders are late or parts are missing.
- Send notices to wholesalers, provide support for inventory returns and prepare necessary export documentation.
- Document returns of goods to the warehouse, communicating and collecting data and information from the 3PL and the quality service.
- Answer questions and manage customer complaints, communicate relevant information and direct inquiries to the appropriate resources.
- Communicate with the various departments about problems or opportunities for improvement.
- Monitor operational statistics, achieve key performance indicators and update Customer Service guidelines.
- Follow up on open inquiries and communicate unresolved calls to appropriate person based on our Standard Operating Procedures (SOP’s).
- Coordinate the international order process and issue the required documentation for the export of products.
- Investigate orders discrepancies related to price difference or short dated products.
- Process patient support orders and dispatch the inquiries to medical team.
- Excellent communication skills
- Team player
- Good organizational skills
- Commitment to customer satisfaction
- Problems solving
- Initiative and follow through
- Ability to adapt to changing priorities
- Multitasking and ability to prioritize

Required
- College diploma in Administration or relevant field.
- 1-2 years’ experience in a similar position, preferably in the pharmaceutical industry.
- Proficient with Microsoft Windows and Office Suite.
- Bilingualism (French and English), written and spoken.

Asset
- Knowledge of SAP.

Note: The use of the masculine gender includes the feminine and is employed solely to facilitate reading.

  • Client Representative, Customer Solutions Bell

    1 week ago

    Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Ardene Full time

    WHO WE ARE: We are looking for a Customer Service Representative to join our team. This is a part time, permanent position on the weekend (Saturday & Sunday from 9am-5pm). Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels. The Customer Service Representative...

  • Customer Service Representative

    5 days ago

    Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Service Representative

    4 weeks ago

    Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Service Representative

    3 weeks ago

    Montréal, Canada Ardene Full time

    **Location Details**: Head Office **PostalCode**: H4S 1W8 **Category**: Corporate **Requisition Number**: 11270-CSRPT-04-26-23 **Date Opened**: April 26, 2023 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...

  • Customer Service Representative

    4 weeks ago

    Montréal, Canada Ardene Full time

    **Location Details**: Head Office **PostalCode**: H4S 1W8 **Category**: Corporate **Requisition Number**: 12383-CSPT-7-18-2023 **Date Opened**: July 18, 2023 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...

  • Customer Service Representative

    3 weeks ago

    Montréal, Canada Ardene Full time

    **Location Details**: Head Office **PostalCode**: H4S 1W8 **Category**: Corporate **Requisition Number**: 14363-CSR-02-29-2024 **Date Opened**: February 29, 2024 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    3 weeks ago

    Montréal, Canada Location Olympique Full time

    Customer Service Representative Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across the appropriate communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...

  • Customer Service Representative

    3 days ago

    Montréal, Canada JAM Industries Ltd. Full time

    *** **Job Title**: Customer Service Representative **Division**:Erikson Music ***Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week) ***Schedule**: Monday to Friday 8:30-5:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis | JAM has grown to...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Service Representative to join our Contract Logistics team. ** Your Role **:As the Customer Service Representative, you are accountable for maintaining excellent service levels for our...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...

  • Customer Service Representative

    2 weeks ago

    Montréal, QC, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    7 days ago

    Montréal, QC, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    2 weeks ago

    Montréal, QC, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    3 days ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: Customer Service Representative **Aon Choice** is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: At Aon, we shape decisions for...

  • Customer Service Representative

    1 week ago

    Montréal, Canada KECA INTERNATIONAL INC Full time

    Keca International Inc. is a commercial furniture manufacturer. It has been in business for over 20 years. We are looking for a **Bilingual Customer Service Representative** who is great at multitasking and is prepared for any challenge. - Experience 2+ years_ **Customer Service Rep**: - Reception (answer calls, greet clients, outlook managment)** **-...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada ContactPoint 360 Full time

    Join our CP360 Family, today! **Who We Are**: Welcome to ContactPoint 360, the world’s fastest-growing global BPO (Business Process Outsourcing). At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+...

  • Customer Service Representative

    2 weeks ago

    Montréal, QC, Canada Fedplast Full time

    Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will...