Digital Service Advisor

2 weeks ago

Burlington, Canada Westland Insurance Ltd. Full time

We’re searching for a Digital Service Advisor. Are you searching for new possibilities?
Westland Insurance Group Ltd is growing and has a new opportunity for a Personal Lines Digital Service Advisor. This is an exciting opportunity to work for our Westland Express team. Westland Express is a part of Westland Insurance Group Ltd., a national, privately owned insurance brokerage with locations across Canada, based out of South Surrey, British Columbia. This position is based out of our Burlington, Ontario location, but there are opportunities to work remotely if you don't live within driving distance of the office. Our national ZipTenant program is Canada’s most recommended tenant insurance program that can be purchased completely online using a computer, tablet or mobile device.
Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.
As a Personal Lines Digital Service Advisor with Westland Express, you will bring together strong technical skills and insurance knowledge to support the team and our clients in assessing and fulfilling their insurance needs. You are essential in helping achieve the goals of the company and partner organizations. You demonstrate confidence in problem-solving and underwriting while continuously expanding your knowledge. You are proactive in taking on more responsibilities while developing your skills to work independently.

Interested in learning more?

**Why you'll love Westland**:

- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to drive your own success
- Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- A total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

**Why we’ll love You**:

- RIBO license mandatory
- Minimum 2-year brokerage based personal insurance experience
- Post-secondary diploma or degree
- Strong knowledge of personal lines insurance products and coverages
- Commitment to professional development including obtaining CAIB or CIP designation
- Ability to work on a rotating schedule - no weekends

**Once here, you'll**:

- Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service
- Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products
- Support clients in the claims process
- Manage and review policy renewals in a timely basis in order to maintain high levels of client retention
- Collaborate with co-workers and managers to develop positive and effective office procedures
- Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

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