Service Delivery Representative

4 weeks ago

ChathamKent, Canada ProResp, Inc. Full time

**Service Delivery Representative** - Home Oxygen
**Location**: Chatham, Ontario
**Full-time Permanent Position** (Monday - Friday 9:00am-5:00pm + rotational on-call)
**Starting rate**: $23-$24hr + benefits package + 3 weeks paid vacation

**What We Offer**:

- Full time, reliable employment with consistent hours
- 3 weeks paid vacation to start
- Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
- Paid sick days and annual wellness/floater day
- Paid overtime, paid on-call hours, paid on-call stand by hours
- Annual incentive payment program
- Company Growth Incentive program
- Annual Performance and salary reviews
- Providing a voice in employee surveys and open-door dialogue at all levels of leadership
- Company vehicle and smart phone
- A positive, ethical, and socially inclusive work environment that is supportive of professional development

**Your Responsibilities**:

- Delivery and maintenance of oxygen and oxygen related equipment
- Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
- Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements
- Set up of equipment for new oxygen clients and delivery to existing clients
- Exemplary client care; interacting with patients to ensure their needs are being met, providing top quality service according to a daily schedule as well as accommodating unanticipated needs.
- Instruct clients in equipment operation and safety procedures
- Appropriately complete necessary documentation as required
- Undergoing required training for the delivery and maintenance of oxygen equipment.
- Participate and be available for the shared on-call rotation - for emergencies that occur outside of the regular 9-5 office hours.

**Role Requirements**:

- Valid G Driver's License with satisfactory driving record (at least 3 years)
- Exceptional customer service skills and ability to interact with patients
- Proven ability to work safely in a physically demanding environment, i.e., lifting up to 60 lbs on a regular basis, pushing and manipulating weights up to 100lbs.The nature of this role requires that you successfully complete a pre-placement functional assessment test as a condition of employment to ensure that you can meet these essential duties of the role.
- Ongoing satisfactory vulnerable sector screening required.
- Clean shaven where a respirator seals to the skin of the face or neck when the use of a N95 respirator is required during the course of duties for worker protection.

**Education**: Secondary school graduate at minimum.

ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at 519-686-2615.

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