Customer Service Representative

6 months ago

ChathamKent, Canada WFCU Credit Union Full time

An exciting and immediate career opportunity is currently available at WFCU Credit Union for a:
**Customer Service Representative**

The Customer Service Representative is responsible for providing excellent service to our membership.

**In summary, the Customer Service Representative will**:

- Respond to external member inquires in a timely, professional manner
- Provide quality service to WFCU Credit Union members
- Process basic over the counter financial transactions for our members such as deposits, withdrawals, bill payments, US transactions, money orders and more
- Complete miscellaneous administrative duties

**The “must-have” skills and qualifications that we’re looking for are**:

- Completed post-secondary education
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills while working in a fast-paced environment
- Two to four years of cash handling experience

**These additional skills are considered assets too**:

- Prior experience within the financial services industry

If you feel you’re a great fit, let us know why

Emily Bateman

Human Resources Coordinator - WFCU Credit Union

**Working at WFCU Credit Union**

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

- An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more
- Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
- A bank of up to 10 annual personal days, as well as 13+ paid holidays.
- A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration

**About WFCU Credit Union**

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth largest credit union in Ontario, and twentieth largest credit union in Canada.

WFCU Credit Union operates nine retail locations across Windsor-Essex, one in Chatham, one in London, and three in the Waterloo Region through ECU - A Division of WFCU Credit Union. WFCU also operates the digital entity, Omnia Direct. Through its variety of service channels including online and mobile banking, live telephone banking, and ATM services, WFCU Credit Union and its divisions have become the financial institutions of choice for more than 65,000 members across Ontario.

**Job Types**: Full-time, Permanent

Application question(s):

- Do you know anyone who works for WFCU Credit Union?
- What are your wage expectations?

Work Location: In person

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