Sales Support and Conference Specialist

5 months ago

Vancouver, Canada Chorus Call Canada Corp. Full time

Chorus Call Canada Corp., located in downtown Vancouver, offers audio and video communications services with client across Canada and several international locations. The company is a subsidiary of a US-based family of companies with offices that circle the globe. It’s a vertically integrated company which manufactures the key hardware and software utilized in the delivery of their services. Delivering high quality personalized service is core to the company’s brand and key to what sets it apart from the competition.

The Company seeks a motivated caring individual for a full-time salaried position**:Sales Support and Conference Specialist**

**Responsibilities and Duties**:

- Assist with the timely & attentive response to requests from our valued clients.
- Scheduling events & ensuring any requested changes are updated in our systems.
- Leading operator moderated conference calls (managing the configuration of the conference call on the teleconference bridge, welcoming & conducting a sound check with the presenters, introducing the presenters to their audience, moderating the question & answer session, and performing post-event duties such as editing the audio recording and preparing participant lists).
- When not serving as lead operator, assisting callers to reach the correct conference call.
- Assisting others with post-event reporting for clients as required.
- Reviewing transcripts for quality control.
- Assisting the sales team with researching prospects, preparing proposals and estimates.
- Once confident in these tasks, learning how to configure and run audio and video webcasts.

**Qualifications, Skills, and Attitudes**:

- A university degree - this is a non-negotiable requirement.
- Fluency in spoken English & excellent writing composition skills - required.
- Some work experience - preferably experienced in customer care.
- Excellent interpersonal skills, organizational skills and an understanding of working as a team.
- An aptitude for attention to the detail required for organizing & managing communication events.
- A solid background in the Microsoft suite is required. (specifically Outlook, Word & Excel)
- Creative skills in graphic design, audio and/or video editing is a plus.
- Must have flexibility for working early morning hours to cover events in eastern time zones.
- Must be open to being trained on the proprietary technology used to host conference calls and schedule events.

**Benefits**:

- Bi-weekly salary compensation (with access to the team’s incentive pay based on net profit after 1 year of employment)
- Health benefits and education benefits
- Profit Sharing and Employee Stock Ownership Plan
- The opportunity to join a professional supportive team in downtown Vancouver and gain a wealth of experience working with a wide range of clients across many sectors from start-ups through to top-50 in market capitalization on the TSX.

**Job Types**: Full-time, Permanent

**Salary**: From $48,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you available to work as early as 4 am when needed? Our clients often require our services early in the morning to meet all the time zones in Canada.

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

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