Guest Service Supervisor

6 months ago


Edmonton, Canada DoubleTree Hilton Edmonton Downtown Full time

Essential Job Duties:

- Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
- Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
- Offer loyalty rewards, upsells and property features/benefits
- Demonstrate professionalism at all times and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Scheduling, hiring & training staff
- Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends and holidays

Physical Requirements
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time

**Qualifications**:

- High School Diploma or equivalent
- Minimum 2 years customer service manager experience, previous hotel experience essential
- Proficiency with Microsoft Office Suite and hotel computer systems/programs is essential
- Hilton Brand experience highly desirable

**Job Types**: Permanent, Full-time

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Guest service supervisory: 2 years (required)

Work Location: In person



  • Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...


  • Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24100673 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...


  • Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full time

    Job Title: Guest Service SupervisorCompany: Lighthouse Hospitality Management Inc.We are seeking a skilled Guest Service Supervisor to join our team. In this role, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.Key...


  • Edmonton, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. WHAT YOU’LL BE DOING Oversee and manage the entire customer experience Own recruiting, objectives setting, training, coaching and performance management of guest services team Responsible for scheduling of Guest Services staff; actively managing the guest services budget and providing input during...


  • Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

    Welcome to Holiday Inn Edmonton, a leading hospitality company that values exceptional guest service. We are currently seeking an experienced and skilled Front Office Supervisor to join our team.About the RoleThe successful candidate will be responsible for coordinating activities with other work units or departments, performing same duties as workers...


  • Edmonton, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Services Representative (Part Time 15 to 20 hours/week) WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools Proactively seek opportunities to create memorable customer...


  • Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryAs a Guest Service Supervisor at Marriott International, you will play a key role in ensuring that our guests have an exceptional experience. Your primary responsibility will be to provide excellent customer service, handle guest check-ins, and manage the front desk operations.We are looking for a highly organized and communicative individual who...


  • Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** November 19, 2024 **Closing date** December 10, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...


  • Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full time

    Job SummaryLighthouse Hospitality Management Inc. is seeking an experienced Guest Service Supervisor to oversee the daily operations of our hospitality team. This key role involves coordinating activities with other departments, establishing work schedules and procedures, and ensuring seamless guest experiences.About UsWe are a leading hospitality management...

  • Guest Service Agent

    5 months ago


    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: Metterra & Varscona Hotels on Whyte are looking for an exciting & enthusiastic addition to our guest experience team! **ESSENTIAL JOB FUNCTIONS**: Welcome guests and ensure efficient guest registration and check out; assist with their luggage to their room. Prepare room key and assign room to guest. Advise on room amenities and features;...

  • Guest Service Agent

    5 months ago


    Edmonton, Canada Metterra & Varscona Hotels on Whyte Full time

    Metterra & Varscona Hotels on Whyte are looking for an exciting & enthusiastic addition to our guest experience team! **ESSENTIAL JOB FUNCTIONS**: Welcome guests and ensure efficient guest registration and check out; assist with their luggage to their room. Prepare room key and assign room to guest. Advise on room amenities and features; may take room...


  • Edmonton, Canada Atco Ltd. Full time

    Always there. Anywhere _. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard. We’re looking for...

  • Guest Services Agent

    6 months ago


    Edmonton, Canada See Sight Tours Full time

    **Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...

  • Guest Service Agent

    4 weeks ago


    Edmonton, Canada Matrix Hotel Full time

    **Description**: At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Guest Service Agent

    5 months ago


    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    5 months ago


    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 months ago


    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Expert

    4 weeks ago


    Edmonton, Canada The Westin Full time

    Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting...


  • Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

    OverviewHoliday Inn Edmonton seeks an experienced Hotel Operations Supervisor to join our team and lead the delivery of exceptional guest experiences. As a key member of our hotel operations team, you will play a crucial role in ensuring seamless day-to-day operations and driving business growth.

  • Guest Services Manager

    5 months ago


    Edmonton, Canada Holiday Inn Conference Centre Edmonton South Full time

    The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.**Major Duties and Responsibilities** - Develop,...