Guest Service Agent

6 months ago

Edmonton, Canada Ramada by Wyndham Edmonton South Full time

**Guest Service Agent**
**Ramada by Wyndham Edmonton South**

**About Us**:
At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion.
If you are a dynamic, service-oriented individual, we invite you to be a part of our journey.

**Role Overview**:
As a **Guest Service Agent**, you will be the face of our hotel - the primary touchpoint for our guests. From the moment they walk in till the moment they depart, your mission will be to ensure they have a seamless, exceptional experience.

**Key Responsibilities**:

- **Front Desk Operations**: Seamlessly manage guest check-in/check-out, registrations, room assignments, and key allocations.
- **Reservations Management**: Handle bookings from multiple sources, ensuring accuracy and guest preferences are noted.
- **Guest Experience**: Offer insights about the hotel's amenities, nearby attractions, dining options, and more. Become their go-to for all needs.
- **Guest Feedback**: Proactively address and resolve any guest concerns, ensuring they leave with a positive impression.
- **Financial Accuracy**: Oversee payment processing and ensure financial records are accurate and updated.
- **Communication Hub**: Manage switchboard operations, channeling communications effectively within the hotel.
- **Team Collaboration**: Partner with housekeeping and maintenance teams to ensure room excellence and timely resolution of guest requests.
- **Policy Adherence**: Comply with all company protocols, ensuring safety and service standards are consistently met.

**Your Qualifications**:

- Minimum of a high school diploma; a degree in hospitality or related field will be an added advantage.
- Prior experience in a hotel front desk or a similar customer-centric role.
- Excellent communication and interpersonal skills.
- Proficiency in hotel reservation and billing systems.
- Ability to juggle multiple tasks, prioritize, and thrive in a dynamic environment.
- Flexibility to work varied shifts, including weekends, holidays, and overnight.

**Job Types**: Part-time, Permanent

Pay: $15.00-$16.00 per hour

Expected hours: 16 - 32 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

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