Outside Service Attendant

2 months ago

Saint Andrews, Canada The Algonquin Resort Full time

**DEPARTMENT**:Golf

**REPORTS TO**:Golf Supervisor

**POSITION**:Outside Service Attendant

**JOB SUMMARY**: The primary focus of the Outside Services Attendant is to ensure the department standards are adhered to on a daily bases with guest satisfaction a key factor in all interactions.

**ACCOUNTABILITIES**: The Outside Services Attendant will ensure that all equipment is being delivered to and received from our guests in good repair and maintained at an appropriate level.

**QUALIFICATION STANDARDS**

**EDUCATION & EXPERIENCE**:

- Knowledge of Golf
- Customer service skill and/or retail sales experience
- Experience in hotel or related trade preferred.

**TOOLS & EQUIPMENT**:

- Power carts, range machine and picker, ball washer, golf clubs, shuttle van.

**PHYSICAL REQUIREMENTS**:

- Long hours sometimes required.
- Very Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

**MENTAL REQUIREMENTS**:

- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have ability to assimilate complex information, data, etc. from various sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.

**DUTIES & FUNCTIONS**

**ESSENTIAL**:

- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Ensure all equipment and all work areas are cleaned and maintained to high standards, and all equipment is in good, safe, working conditions
- Responsible for the safe and efficient operation of the power cart fleet, and maintain a tracking system including usage, maintenance and proper rotation
- Ensure the safe and efficient operation of the range machine, picker and ball washer
- Ensure the rental club sets are maintained in proper working order, cleaned and accounted for
- Ensure the golf shuttle is operated, maintained and tracked according to established policies and procedures
- Ensure the arrival/departure area is kept clean, stocked to par levels and live a culture of guest name usage and up-selling
- Ensure the driving range is properly set up and stocked during operating hours, and completely picked of balls
- Ensure the club storage area is kept clean, organized and uncluttered and that the member’s clubs are retrieved, returned and cleaned appropriately
- Ensure all guests are equally cared for while assisting them to get organized for their round of golf
- Ensure all information on the golf facilities and services, hotel facilities and services and the town are available
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.

MARGINAL:

- Other duties as required.

**Job Type**: Temporary
Contract length: 4-6 months

**Salary**: $14.75 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Ability to commute/relocate:

- Saint Andrews, NB E5B 1T7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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