Business Services Analyst

3 weeks ago

Richmond Hill, Canada Staples Full time

**Some of what you will do**:
In this role, the incumbent will leverage their superior analytic skills, and familiarity with reporting & business intelligence tools to champion a data-culture and provide insights to the Services team. This individual will support all aspects of the Services business in establishing key performance indicators, develop adaptable reporting tools, leverage analytics to support key decision making, and provide recommend outcomes to drive business performance improvements in all channels of our business; retail, online/digital, and business sales. They will also be involved in supporting key projects within the business as required.

**Specifically, You Will**:

- Serve as the expert on service data sources and omni-channel measurement, providing regular KPI reporting in Power BI/Looker.
- Conduct in-depth analyses to generate actionable insights, assess sales drivers, and evaluate store attributes' impact on sales and conversions.
- Collaborate with business and marketing teams to forecast omni-channel promotions, perform scenario analyses, and optimize campaign strategies.
- Manage project timelines using JIRA, maintain strong stakeholder relationships, and ensure effective communication.Develop and maintain real-time reporting tools, create performance scorecards, and collaborate with data engineering teams to automate reporting processes, supporting new programs and growth with efficient resource management.

**Some of what you need**:

- BS in Computer Science, Statistics, Business or other related field. Strong academic profile with an emphasis on quantitative coursework (e.g., degree in Mathematics/Statistics, Computer Science, Economics, Econometrics or Engineering).
- Advanced proficiency in SQL, Excel, and data visualization tools like Power BI and Looker.
- Experience with Google Cloud products, including BigQuery, Looker, and Google Analytics.
- Clear understanding of KPIs, report design, and retail analytics experience is an asset.
- Strong analytical skills for gathering, interpreting, and analyzing data to formulate problem-solving recommendations.
- Proactive, self-motivated, and organized, with a commitment to quality and integrity.3-5 years of previous experience in an analytical role.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programsAnd more...

**#Bringyourpassion**

**#LI-Hybrid

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