Business Analyst

6 months ago

Richmond Hill, Canada Embross Full time

**Overview**:
We are looking for an experienced Business Analyst to join our team that provides innovative technology to our clients in travel and tourism. As a member of the software team, you will be the bridge between client needs and solution development for a variety of different software solutions (Check-in, Bag Drop, Gates, web services). You will lead requirements gathering, create design documentation, lead scums, and develop product features that support our self-service products and delivery projects.

Part of the Software Department consisting of 30 people: Development Managers, Team Leads, Developers (Front-End React, Back-End Java), BAs, and QA.

**Who We Are**

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross product helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to more flights, more often with relaxed passengers on board.

**What You’ll Do**

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models in an ever-evolving environment. As the industry exits the pandemic, we are ideally placed to help our customers provide innovative and transformative new solutions, explore new products and capabilities, and embrace the growing data-driven demands of these environments. Your part includes the following:

- Lead client-facing requirements workshops to gather business requirements, and review, analyze, and evaluate business systems and user needs.
- Document requirements and define scope to formulate systems that meet overall customer objectives.
- Construct design documents, screen layouts, process flows, traceability matrixes, and diagrams.
- Create Jira tickets and content for epics, user stories, and bugs.
- Act as scrum master and product owner in Agile product initiatives.
- Participate in Embross system testing.
- Prioritize conflicting requests and balance concurrent projects.
- Foster and champion agile/scrum environment, leading daily stand-ups as needed.
- Willingness to travel (Travel Required: 5-10%)

**What we are looking for**:

- 5+ years in Business Analysis.
- Subject matter expertise in Travel and Transportation business areas - Airline, airport services, or DCS (Departure Control System) and RES (Reservation System) system services.
- Demonstrated ability to work effectively with customers.
- Detail-oriented, analytical, and inquisitive.
- Someone who is excited by the challenges that come with a rapidly growing and scaling company who wants to make an impact.
- Self-motivated and self-starter.
- Extremely organized with strong time-management skills.
- Excellent written and verbal communication skills in English.
- Project experience with Agile/Scrum and waterfall methodologies.
- Experience with software testing.

**Required Education**:

- Post-Secondary Degree in Computer Science, Business, or similar; or an acceptable combination of education and relevant experience required.
- Other certifications like CBAP, PBA, PMP, Scrum master, and other tech certifications are considered an asset.

**Perks**:

- The opportunity to build a career and see your apps in airports around the globe
- A culture where we encourage new innovative ideas
- No micromanaging
- Health benefits
- Profit sharing
- Currently hybrid (3 days in the office and 2 days working from home)
- BBQ lunches, Team building events, and Christmas parties
- Fun Demo Days - a chance to share your accomplishments
- Embross is an equal-opportunity employer committed to diversity and inclusion._

**Benefits**:

- Extended health care
- Life insurance
- On-site parking
- RRSP contribution

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We are taking all precautions to ensure the health and safety of all employees. We stay abreast of the latest required practices and implement them to provide a healthy workplace.

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Departure or Reservation systems: 1 year (required)
- Airline and Airport services: 2 years (required)
- SDLC leadership: 4 years (preferred)
- Business analysis: 8 years (required)

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